Just as contact center managers, DevOps and telecom teams are starting to catch their breath from the heroic efforts of enabling Contact Center and IVR operations during the most disruptive global event in modern history, executives and business leaders have begun asking a most important question; what next? The tumultuous times we’re all living through are beginning to transform the way businesses operate and we’re clearly heading toward a new normal for the contact center.
Go-forward considerations involve assessing new IVR and Contact Center platforms, evaluating cloud migration strategies, revisiting application integration requirements, planning for new call volume patterns and, of course, optimizing for dispersed staffing scenarios.
As the industry transitions from emergency operations toward the long and winding road of recovery, many contact center organizations are looking to reclaim customer experience excellence while also enabling operational transformation. Join Nectar for a discussion on how to quickly and confidently:
- Address contact center infrastructure transformation
- Navigate the road ahead
- Focus on customer experience assurance