Advanced Troubleshooting and Analytics for Microsoft Teams

While Microsoft Teams has proven a valuable tool to enterprise end-users, the transition to the cloud has left IT Operations and Support teams with a lack of visibility into the user experience. Microsoft’s basic dashboards and reporting provide some high-level insights but troubleshooting and user-level diagnostics remain challenging tasks for many enterprises. Complicating the situation, most enterprises are also deploying Microsoft Teams leveraging Direct Routing which connects on-premise carrier telephony to Microsoft’s cloud. This Direct Routing traffic represents all inbound and outbound PSTN calls, often the most important calls for most businesses. In this webinar we’ll address: -Advanced PSTN Call Troubleshooting capabilities -Monitoring SBC health and availability for Teams Direct Routing -Powerful media and signaling analysis for PSTN calls to and from Microsoft’s cloud Nectar has been monitoring remote workers for over ten years, as well as Microsoft UC platforms since their inception.