Advanced Troubleshooting and Analytics for Microsoft Teams

Presented by

Ken Lasko and Tim Armstrong

About this talk

While Microsoft Teams has proven a valuable tool to enterprise end-users, the transition to the cloud has left IT Operations and Support teams with a lack of visibility into the user experience. Microsoft’s basic dashboards and reporting provide some high-level insights but troubleshooting and user-level diagnostics remain challenging tasks for many enterprises. Complicating the situation, most enterprises are also deploying Microsoft Teams leveraging Direct Routing which connects on-premise carrier telephony to Microsoft’s cloud. This Direct Routing traffic represents all inbound and outbound PSTN calls, often the most important calls for most businesses. In this webinar we’ll address: -Advanced PSTN Call Troubleshooting capabilities -Monitoring SBC health and availability for Teams Direct Routing -Powerful media and signaling analysis for PSTN calls to and from Microsoft’s cloud Nectar has been monitoring remote workers for over ten years, as well as Microsoft UC platforms since their inception.

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About Nectar Services Corp. Nectar is a global market leader in providing the most comprehensive monitoring, diagnostics and testing software solutions for Enterprise Unified Communications, Collaboration and Contact Center services, empowering IT and operation organizations to proactively ensure the customer experience. This focus has also allowed us to earn the trust of over 2,100 large enterprise and service provider customers around the world, as well as accolades and certifications from our technology partners including Microsoft, Cisco, Avaya, and others.