Microsoft Teams PSTN Calling: Testing and Troubleshooting

Advanced troubleshooting, analytics and testing for Microsoft Phone System calling using Microsoft Teams Direct Routing or Microsoft Calling Plans. Organizations have been migrating to cloud-based collaboration and calling services, such as Microsoft Teams, at a record-setting pace in response to the work-from-home scenarios created by the global Covid-19 pandemic. Microsoft offers two options for connecting a Teams environment to the PSTN to enable inbound and outbound calling for end-users; Microsoft Direct Routing or Microsoft Calling Plans. Both options for bringing PSTN to the Teams service involve trade-offs producing both benefits and challenges. However, one common challenge that enterprise support and operations teams face is having visibility into the telephony-related performance, quality and availability issues. Cloud providers like Microsoft Teams have made it clear that the responsibility for the end-user experience remains with the enterprise, including the networks and endpoints. In this webinar, Nectar will address: - The Evolving Microsoft Teams Landscape - Microsoft Teams PSTN Options and Impact to Visibility - Microsoft Direct Routing Diagnostics Options and Capabilities - Cloud-based CX Services to Test and Monitor Teams Calling Plan Scenarios - Testing & Monitoring Microsoft’s Cloud Auto Attendant and Call Queue Features - Analytics and Reporting Options Available Today