Microsoft Teams PSTN Calling: Testing and Troubleshooting

Presented by

Tim Armstrong, Ken Lasko

About this talk

Advanced troubleshooting, analytics and testing for Microsoft Phone System calling using Microsoft Teams Direct Routing or Microsoft Calling Plans. Organizations have been migrating to cloud-based collaboration and calling services, such as Microsoft Teams, at a record-setting pace in response to the work-from-home scenarios created by the global Covid-19 pandemic. Microsoft offers two options for connecting a Teams environment to the PSTN to enable inbound and outbound calling for end-users; Microsoft Direct Routing or Microsoft Calling Plans. Both options for bringing PSTN to the Teams service involve trade-offs producing both benefits and challenges. However, one common challenge that enterprise support and operations teams face is having visibility into the telephony-related performance, quality and availability issues. Cloud providers like Microsoft Teams have made it clear that the responsibility for the end-user experience remains with the enterprise, including the networks and endpoints. In this webinar, Nectar will address: - The Evolving Microsoft Teams Landscape - Microsoft Teams PSTN Options and Impact to Visibility - Microsoft Direct Routing Diagnostics Options and Capabilities - Cloud-based CX Services to Test and Monitor Teams Calling Plan Scenarios - Testing & Monitoring Microsoft’s Cloud Auto Attendant and Call Queue Features - Analytics and Reporting Options Available Today

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About Nectar Services Corp. Nectar is a global market leader in providing the most comprehensive monitoring, diagnostics and testing software solutions for Enterprise Unified Communications, Collaboration and Contact Center services, empowering IT and operation organizations to proactively ensure the customer experience. This focus has also allowed us to earn the trust of over 2,100 large enterprise and service provider customers around the world, as well as accolades and certifications from our technology partners including Microsoft, Cisco, Avaya, and others.