Enhanced Vector Management for Avaya CM – Ensure Optimized Customer Experience

Presented by

Steven Harper and Tim Armstrong

About this talk

Vectors provide powerful call handling logic for Avaya Communication Manager environments but, for large or complex deployments, managing advanced call flows can be challenging. Administrators are often asked to make changes quickly in response to dynamic business requirements which further challenges an administrator’s ability to maintain accurate records of these complex instruction sets. Nectar has long supported advanced monitoring of Vector Director Numbers to support operations and capacity planning, but we’ve recently added powerful new capabilities to enhance Vector and VDN monitoring, including a new capability that visually displays vector commands. This new visualization automates work that was previously a time-consuming and manual effort for Avaya administrators. Visualization further enhances the ability to quickly and easily display and verify changes in vectors. These new capabilities from Nectar enable administrators to quickly address new business requirements and, ultimately, ensure great customer experiences. In this webinar, Nectar will address: •Inventory Capture (search, sort and filter) for Vector Directory Numbers (VDNs) and Vectors •Simplified, Universal Visibility into Vector Steps •Enhanced Vector Alarm handling •Create flowcharts to show Avaya vector call flows – “a picture is worth a thousand words!” •Vector History Capture - Creating new flowcharts, while archiving the previous

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About Nectar Services Corp. Nectar is a global market leader in providing the most comprehensive monitoring, diagnostics and testing software solutions for Enterprise Unified Communications, Collaboration and Contact Center services, empowering IT and operation organizations to proactively ensure the customer experience. This focus has also allowed us to earn the trust of over 2,100 large enterprise and service provider customers around the world, as well as accolades and certifications from our technology partners including Microsoft, Cisco, Avaya, and others.