How Walk-In, Walk-Out Frictionless Technology Improves Customer Experience

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Presented by

Ken Bolick, RBS, Erika Strandberg, Stanford University Mahesh Athalye, UST, Krishna Prasad, UST

About this talk

Frictionless shopping was gaining popularity before the pandemic, but new retail realities are increasing the popularity of this technology that empowers shoppers to just walk in, shop and walk out. Join us for a 30-minute panel discussion exploring what it was like to open two stores that utilize Walk-in Walk-out shopping technology. This talk will investigate how this retail solution combines computer vision cameras, AI, sensor and edge computing technology to deliver low-contact customer experience and operational efficiency. We will also investigate the implications of using AI within retail and the ways it is influencing shopping in this new paradigm. Moderated by UST Global’s Chief Customer Officer, Krishna Prasad, panelists Ken Bolick, Head of IT Innovation, RBS (an Ahold-Delahaize Company), Erika Strandberg, Director of Stanford University’s AI Lab, and UST Global’s Mahesh Athalye, Go-to-Market Leader for UST Walk-In, Walk-Out Technology. Each will share their perspectives on how this evolutionary technology contributes to a more customer centric shopping experience. What you will learn: • How frictionless shopping aligns with the new realties for retailers to follow reopening guidelines and instill consumer confidence • How walk-in-walk-out shopping works. • What’s involved in setting up a frictionless shopping store or cafeteria? • How AI keep track of what customers buy
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