Building Operational Resilience powered by Human insights and Open innovation

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Presented by

Praveen Prabhakaran, Chief Delivery Officer, UST, Alex Hollis, Sr Manager GRC, Service Now, & Ben Burnett, Sr Consultant, UST

About this talk

The events that transpired during the pandemic saw the consumers of financial institutions facing outage of critical services for e.g., contact centers & physical branches of banks not accessible for weeks. In March this year, FCA released a joint policy statement PS21/3 – Building Operational Resilience along with Bank of England and the Prudential Regulation Authority (PRA) to reduce the adverse impact of similar situations on customers, financial markets, and the financial institutions. By March 2022, financial firms must be able to furnish a self-assessment report comprising of the important business services, impact threshold for the maximum tolerable disruption, and any vulnerabilities in operational resilience post scenario testing to FCA. UST strongly believes the future of all regulation technology lies in the ability to provide next-generation experience through human insight powered by advancements in technology. In this webinar, UST aims to discuss the operational resilience framework and the specific actions that can be taken to meet the deadline set by FCA, and how the future activities need to be planned for a smooth transition to an operationally resilient financial institution. From UST: Praveen Prabhakaran (Chief Delivery Officer, Managing Director UK BU) Alex Hollis - Sr Manager, Governance Risk and Compliance (GRC) at Service Now Ben Burnett (Senior Consultant – Operational Resilience) Moderator/s & Panel Discussion Members: Stuart Sinclair (Non-Executive Director & Chair)

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