The Future of Air Transportation - Streamlining the Passenger Experience

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Presented by

Suresh Khadakbhavi, Assistant Vice-President, Bangalore International Airport Limited,

About this talk

Passenger experience is of the utmost importance. Today, passenger loyalty rides not only on on-time departures and travel perks, but also on passengers’ demand for safe, secure, efficient, and contactless travel. The COVID-19 pandemic has resulted in airports facing immense pressure to deliver a passenger experience on par – or even exceeding – what they delivered pre-pandemic, but with even less resources. Airports must understand how their passengers move and engage with their services to deliver them a streamlined and personalized passenger experience. • Learn how forecasting through historical data, queue analysis and passenger flow enables more accurate planning and investment decisions and provides opportunities to build more effective relationships with business partners • Learn how technology is empowering passengers with intelligent services and contactless automation throughout the airport journey • Improve the passenger experience by using data to create efficiencies, alleviate overcrowding and identify passengers who need assistance.

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