The Future of Air Transportation - Streamlining the Passenger Experience
Suresh Khadakbhavi, Assistant Vice-President, Bangalore International Airport Limited,
About this talk
Passenger experience is of the utmost importance. Today, passenger loyalty rides not only on on-time departures and travel perks, but also on passengers’ demand for safe, secure, efficient, and contactless travel. The COVID-19 pandemic has resulted in airports facing immense pressure to deliver a passenger experience on par – or even exceeding – what they delivered pre-pandemic, but with even less resources. Airports must understand how their passengers move and engage with their services to deliver them a streamlined and personalized passenger experience.
• Learn how forecasting through historical data, queue analysis and passenger flow enables more accurate planning and investment decisions and provides opportunities to build more effective relationships with business partners
• Learn how technology is empowering passengers with intelligent services and contactless automation throughout the airport journey
• Improve the passenger experience by using data to create efficiencies, alleviate overcrowding and identify passengers who need assistance.