Chris Siakos, Founder and CTO and Alex Henthorn-Iwane, VP of Product Marketing at Sinefa
About this talk
The COVID-19 pandemic has caused significant disruption to call centers as they shift to virtual operations for at least the mid-term. With business-critical sales and customer service interactions literally on the line, how can IT teams ensure positive digital experiences for key applications and services? Join this webinar to learn more about:
- How work from home network conditions can affect sensitive call center applications
- Best practice approaches for monitoring and troubleshooting wfh IT issues
- How Sinefa Endpoint Agent speeds problem resolution for virtual call center workers
Sinefa is a digital experience monitoring platform that delivers visibility into the entire service delivery chain from endpoint devices across internal and external networks, through applications and APIs, enabling you to plan
smarter, deploy easier, resolve issues faster, and run your business smoother.…