Name: WFH: Supporting Remote Workers in Virtual Call Centres
Start: 2020-09-09T00:00:00Z
End: 2020-09-09T00:00:46.000Z
Location: BrightTALK
Rating: 0

Sinefa is a digital experience monitoring platform that delivers visibility into the entire service delivery chain from endpoint devices across internal and external networks, through applications and APIs, enabling you to plan
smarter, deploy easier, resolve issues faster, and run your business smoother.

Adopting SD-WAN means that you’re relying on a combination of internal, external and Internet networks. These create operational blindspots, Neither traditional network monitoring nor SD-WAN tools into these dependencies, leaving your SD-WAN deployment at risk of poor application performance, degraded user experience, and lost business outcomes.
 
Watch this webinar on why you need independent SD-WAN to overcome these visibility challenges. Learn five critical aspects of SD-WAN visibility that can ensure the success of your planning, deployment, and ongoing network operations.

Independent SD-WAN Visibility and Why You Need It

The rapid shift to remote work due to COVID-19 caused a flurry of investment to ensure that workers could remain productive and engaged from home. After pulling feats of logistics, provisioning, and initial triage, IT teams are now putting their attention to operationalizing the hybrid workforce, making it a natural point to reevaluate the how and why of IT and network monitoring systems. In this webinar, you will learn:
- Why Digital Experience Monitoring offers the lens through which you should make remote workers, IT, and monitoring investments.
- Why the separation of network traffic monitoring from endpoint and synthetics is no longer relevant and will hurt your monitoring stack going forward
- How to gain an integrated approach to endpoint, network traffic, and synthetic monitoring to cover remote work, branch, data center, and cloud requirements

DEM: Why Endpoint, Synthetics, and Traffic Monitoring Belong Together

The massive shift to remote work isn’t a short-term blip, but a landscape-changing reality that defines how work gets done. IT teams are struggling with visibility and support of end user experience, particularly highly distributed remote workers. How do you solve this pressing problem, without losing sight of the holistic operational and observability needs in a rapidly changing environment? 

Join us for a lively session on operationalizing the remote workforce, where you'll learn: How the changing overall IT, WAN and cloud landscape is altering operational and observability requirements; What you need to effectively and scalably address the remote worker IT support issue today; How to think about and build a holistic monitoring and observability system that encompasses the emerging and converging needs of remote workers, branch offices, data centers and cloud instances, across increasingly cloudified SD-WAN and SASE architectures.

ONUG | Operationalizing the Remote Workforce

Troubleshooting remote worker IT issues is challenging since IT teams don’t control the home network, Internet, or SaaS providers that employees depend on. See how to quickly isolate problem domains and get diagnostic details to solve user issues in this technical webinar.

What You Will Learn?
-The key challenges and state of remote working application delivery and support in our new normal
- Best practices for performance monitoring of remote worker IT issues
- How to interpret diagnostic data and move to remediation for WFH users, using some illustrative demonstrations from the Sinefa Digital Experience Monitoring platform

ONUG | Troubleshooting Remote Worker IT Issues

Why You Need Independent SD-WAN Visibility

Office 365 is one of the most consequential applications for enterprise organizations. With employees working from everywhere today, how do you efficiently manage the delivery and user experience of Outlook, Sharepoint, Teams and beyond? In this webinar, you’ll learn how to monitor Office 365 performance, including:
- How O365 applications differ in their delivery architectures
- How application synthetics, network path monitoring, local network, wifi and endpoint device monitoring combine to offer user experience and app performance insight
- How to monitor and troubleshoot with an application and user-centric focus

Office 365 Monitoring Using Synthetics & Network Path Visibility

ONUG | How to Troubleshoot Remote Worker IT Issues

IT teams face three big visibility challenges due to the massive shift to remote work. The first is the high variability of home network environments. The second is cloud-based and Internet-centric SaaS and cloud-migrated applications. The third is the inherent unpredictability of Internet transport and higher congestion during these unprecedented times. How do you overcome these monitoring challenges and make users happy and productive?

In this webinar, you will learn:
- How to leverage Sinefa Endpoint Agent and network path monitoring to get visibility from end-user devices, through home and ISP networks, to data centers, cloud, and SaaS
- How network path monitoring can be used to get visibility into your customer-facing applications, plus third-party APIs and services that are critical for your customer digital experiences

Overcome Remote Work Visibility Challenges with Digital Experience Monitoring

Office 365 Monitoring with Synthetics & Network Path Visibility

Traffic shaping is a powerful and useful capability for ensuring that network bandwidth is allocated based on business priorities and that unwanted applications are throttled.

Listen in to learn:
- How traffic shaping works and what are the most prevalent use cases today
- Why legacy, appliance-centric traffic shaping is so limited, and how a cloud-based approach improves performance, reliability and cost-effectiveness
- How to deploy traffic shaping in the context of modern, digital experience monitoring

Traffic Shaping in the Cloud Era

Remote Workers and Digital Experience Monitoring

Rethinking Traffic Shaping in the Cloud Era

What is the right monitoring approach to meet urgent remote worker needs today, and to support the return to the branch office?  

Join this webinar to learn:
- A holistic way of thinking about monitoring across home and branch offices, data center and cloud instances
- The monitoring capabilities and data sets needed for this approach
- Key monitoring views, tools and workflows

Holistic Monitoring of Remote Workers and Branch Offices

The COVID-19 pandemic has caused significant disruption to call centers as they shift to virtual operations for at least the mid-term. With business-critical sales and customer service interactions literally on the line, how can IT teams ensure positive digital experiences for key applications and services?  Join this webinar to learn more about:
- How work from home network conditions can affect sensitive call center applications
- Best practice approaches for monitoring and troubleshooting wfh IT issues
- How Sinefa Endpoint Agent speeds problem resolution for virtual call center workers

WFH: Supporting Virtual Call Center Workers

Remote workers rely on business-critical SaaS applications like Office 365 and Zoom. How do you effectively solve app, Internet, network, home wifi and connectivity issues for your WFH employees? Learn how to leverage end-to-end visibility to keep your remote workers productive and engaged with business productivity suites like O365 and collaboration apps like Zoom.

Remote Work: Solve O365 and Zoom Issues

What is the right monitoring approach to meet urgent remote worker needs today, and to support the return to the branch office?  Join this webinar to learn:
- A holistic way of thinking about monitoring across home and branch offices, data center and cloud instances
- The monitoring capabilities and data sets needed for this approach
- Key monitoring views, tools and workflows

Holistic Monitoring for Remote Workers and Branch Offices

Network monitoring must evolve to meet new demands arising from the move to the cloud, the rise of SD-WANs, and the massive shift to work-from-home. Get up to date about categories of monitoring, and learn seven vital considerations for choosing the right network monitoring tools for today's challenging IT landscape.

Seven Keys to Choosing the Best Network Monitoring Tools

The COVID-19 pandemic has caused significant disruption to call centers as they shift to virtual operations for at least the mid-term. With business-critical sales and customer service interactions literally on the line, how can IT teams ensure positive digital experiences for key applications and services?  

Join this webinar to learn more about:
- How work from home network conditions can affect sensitive call center applications
- Best practice approaches for monitoring and troubleshooting wfh IT issues
- How Sinefa Endpoint Agent speeds problem resolution for virtual call center workers

WFH: Supporting Remote Workers in Virtual Call Centres

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WFH: Supporting Remote Workers in Virtual Call Centres

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