How to use headless commerce to accelerate your digital transformation
Join HCL Commerce and IBM GBS iX as they share how to accelerate your digital transformation through a headless commerce approach. Modernizing your business and simplifying your infrastructure is possible with HCL Commerce and IBM GBS iX
RecordedJun 3 202040 mins
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Ray Wang, Constellation Research, Brian Gillespie, HCL Commerce
Join Ray Wang of Constellation Research as he talks about his latest research on the importance of search for digital commerce and the five best practices that brands need to apply to optimize search for digital commerce.
Gary Schoch, HCL, Brian Gillespie, HCL, Johnn Tinch, HCL, Adrienne Hartman, JJ Keller
Pour your favorite beverage, join the HCL Commerce gang and hear how businesses are adapting to the unprecedented challenges presented in post lockdown times. Guest, Adrienne Hartman, Sr. Director of Ecommerce & Campaign Sales for J.J Keller & Associates joins our fireside chat and shares war stories about her B2B business pivoting overnight! In case you didn’t know, J.J. Keller is a publishing powerhouse serving over 600,000 customers with safety and regulatory compliance products — including 90% of the Fortune 1000!
Carlos Garcia de Miguel (DX Sales Leader, Europe & Latin America) and Björn Bergqvist (Digital Experience and IT Manager)
City of Gothenburg is the largest municipality in Sweden and have been using HCL DX (Portal) technology to digitize their business processes and deliver experiences for over a decade. Gothenburg will to share their findings so far and what challenges they see in the future with regard to Digital services (or DX) in the public sector.
Gary Shoch, Johnn Tinch, Brian Gillespie, John Beechen
Episode 3 of the Commerce & Cocktails vidcast is live! Join Gary Schoch, Johnn Tinch, Brian Gillespie and John Beechen as they tackle the importance of innovation, from the platform and from the business.
Ronnie Corse (Head of Technology SKY) and Ruari Morton (Head of Delivery at BSkyB)
Sky is the leading provider of entertainment and communication services which is built on over 30 years of market transformation and innovation. Sky Business is the business-to-business division of Sky, providing a wide variety of commercial premises across the UK and ROI, by connecting and entertaining millions of people every day – from unmissable live sport, unrivalled entertainment and breaking news, to the best drama and comedy, documentaries and films. Sky needed to provide an easy-to-use marketing capability for commercial customers to help make promoting live sport to consumers a simple process; a key part of this project was integration with social media channels. Join this session to learn how SKY has deployed HCL DX, get an overview of the marketing capabilities delivered and get insight into the roadmap for the Sky TV B2B platform over the next 12 months.
Felix Kalka (Global Lead Design Manager, HCL Digital Experience)
Our team has conducted research and analysis on how we can improve our site management and building experience and is happy to present low to high fidelity designs. These include best practices, new ideation on helpful features, and a dark mode for our HCL Design System.
Mike Roe (Product Manager, HCL DX) and Johnn Tinch (WW Director, Technical Sales, HCL Commerce)
In this session we will show you how the new features of HCL Commerce and HCL Digital Experience come together to provide a world class storefront experience. We will combine Commerce services with the ExperienceAPI to extend Digital Assets and Content to a React Storefront SPA, driving a seamless experience for customers, and a streamlined process for merchandisers and developers.
Kamal Haddad (Founder and CEO at Inspire for Solutions Development)
BP Inspire for Solutions Development helped Mobily to create the Digital Experience for their individual and enterprise customers, providing a personalized experience that integrates services for User Management, Balance and Billing, Payment and Support. Join this session to learn how to create a personalized and integrated experience!
Johnn Tinch, (HCL Commerce), Jordan Jewell (IDC Research) & Mike Rabbior (Perficient)
Cloud native represents a seismic shift in how companies will manage and deliver commerce in the future. It offers unmatched flexibility, scalability and security with the control you need to ensure you are always delivering an engaging and unique customer experience. Join Jordan Jewell from IDC as he shares his thoughts on what makes Cloud Native perfect for commerce and what B2B and B2C organizations can do to take advantage of the benefits. He'll then be joined by Mike Rabbior of Perficient and our own Johnn Tinch for a roundtable discussion on cloud native making multi-tenancy irrelevant.
Johnn Tinch, CTO, HCL Commerce
Jordan Jewell, Analyst, IDC Research
Mike Rabbior, Principal & Chief Strategist, Digital Commerce, Perficient
Aaron Pickrell (HCL Commerce) & Leon Cruywagen (Avnet)
Every one wants more power and control of the customer experience. HCL Commerce has made it easier for business users by integrating CMS and DAM capabilities directly into Management Center. Come hear from Aaron Pickrell and Avnet who have been creating engaging experiences through the use of content.
Brian Gillespie, Head of Product Management, HCL Commerce & Rob Rob Richardson, Digital Product Lead, Herman Miller
See Brian Gillespie do his best Conan O'Brien impression as he talks with Rob Richardson of Herman Miller and discovers some of the unique ways they engage with customers and dealers. Rob will also share the unexpected benefits of moving to V9 and why analytics are so important to Herman Miller. To wrap up, we'll demonstrate HCL Unica Discover's ability to gather powerful insights about your customers' behavior.
Brian Gillespie, Head of Product Management, HCL Commerce
Rob Rob Richardson, Digital Product Lead, Herman Miller
Join our fearless leader Gary Schoch as he lays out our strategy and vision. 2020 was an exciting year for HCL Commerce with two major releases that energized our customers, partners and the market. That energy was captured in the Sneak Peek webinar for this event. Don't be surprised if Gary amps up the excitement even further as describes the future of the platform.
During the pandemic, people rely on their digital interactions more than ever. HCL BP Funatic worked with Gelre Hospitals to deliver a new integrated, personalized and secure patient experience in under four months using HCL Digital Experience. Patients can securely access personal data, record treatment needs, view medical data, and more.
Prior to the challenges 2020 has brought to government and to citizens, RSI has helped our government customers do more with less. We have partnered with our largest tax agencies to offer leading capabilities to their taxpayers to view and update their information, file tax returns in a variety of techniques, make payments, arrange payment plans, monitor status of case activity, and provide real time account balance information. Governments are engaging their citizens where they are, through mobile, tablet, and desktop capability like never before. 2020 has brought even more pressure for government to serve its citizens, with many tax offices or customer service locations closed to walk-in traffic. RSI’s taxpayer portal, built on HCL Digital Experience has been a lifeline to those citizens that require government responsiveness, status of payments, information on extended filing dates, and more. HCL DX technology reduces dependency on government staff to be in their offices and increases ability for citizens to meet their obligations.
Michael Sieber (Sr Dir. Digital Solutions, Sirius Computer Svcs) and Tom Tracy (Digital Experience Manager, Konica Minolta)
Organizations undertaking digital transformation understand the experience they provide extends beyond just the end consumer. Superior B2B experiences need to be differentiated, secure and reliable – and personalized based on that client relationship. During this session we will discuss the fundamentals for success with B2B digital experiences, and discuss how Konica Minolta is delivering on expectations and improving the bottom line.
Gary Schoch, Brian Gillespie, Johnn Tinch and John Beechen
Commerce & Cocktails, a podcast series.
Join Gary Shoch, Johnn Tinch, Brian Gillespie and special guest/mixologist John Beechen as we tackle a big and maybe a little controversial topic, the “death” of multi-tenant SaaS.
Watch this episode to learn:
1. Why cloud native is the future of ecommerce
2. The benefits of cloud native over multi-tenant SaaS
3. Questions you should ask yourself and your team to determine if it is time to graduate to cloud native for your platform.
Oh, you'll also learn about making a Ginger Smash to enjoy as you watch!
Joseph Shuster (GM Growth & Strategy, HCL Digital Experience_
Attend this session to learn how experienced Digital Experience customers maximize their DX platforms to it to deliver personalized content and the right resources and communication services for their employees. Discuss how they establish ongoing practices to drive continued improvements in the user experiences to match the evolving needs of their end users.
Gary Schoch (AVP HCL Digital Experience GTM) & Joseph Shuster (GM Growth & Strategy, HCL Digital Experience)
Hear how you can impart knowledge through digital experiences to make the most of your investments. We will investigate real-world examples and provide guidance on how you can continue on your path to excellence.
HCL Customer Experience solutions power experiences that matter. Experiences that are Secure. Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.