Herman Miller talks B2B Commerce, V9 and Analytics

Presented by

Brian Gillespie, Head of Product Management, HCL Commerce & Rob Rob Richardson, Digital Product Lead, Herman Miller

About this talk

See Brian Gillespie do his best Conan O'Brien impression as he talks with Rob Richardson of Herman Miller and discovers some of the unique ways they engage with customers and dealers. Rob will also share the unexpected benefits of moving to V9 and why analytics are so important to Herman Miller. To wrap up, we'll demonstrate HCL Unica Discover's ability to gather powerful insights about your customers' behavior. Speakers: Brian Gillespie, Head of Product Management, HCL Commerce Rob Rob Richardson, Digital Product Lead, Herman Miller

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HCL Customer Experience solutions power experiences that matter. Experiences that are Secure. Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.