HCL DX - Citizen Engagement – Putting transparency in tax and revenue agencies

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Presented by

Bruce Baur (CTO at Revenue Solutions, Inc.)

About this talk

Prior to the challenges 2020 has brought to government and to citizens, RSI has helped our government customers do more with less. We have partnered with our largest tax agencies to offer leading capabilities to their taxpayers to view and update their information, file tax returns in a variety of techniques, make payments, arrange payment plans, monitor status of case activity, and provide real time account balance information. Governments are engaging their citizens where they are, through mobile, tablet, and desktop capability like never before. 2020 has brought even more pressure for government to serve its citizens, with many tax offices or customer service locations closed to walk-in traffic. RSI’s taxpayer portal, built on HCL Digital Experience has been a lifeline to those citizens that require government responsiveness, status of payments, information on extended filing dates, and more. HCL DX technology reduces dependency on government staff to be in their offices and increases ability for citizens to meet their obligations.
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