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Customer Behavior Insights for Commerce and Digital Experience

How are Commerce and Digital Experience (DX) driving impressive results in the new digital economy - by being data driven! Now it is even easier to get the insights into customer behavior with HCL Unica Discover using cloud-native-as-a-service. Hear from xxxxxx, Technical Advisor at Soltec as they discuss their latest project with one of their retail customers, who is achieving an estimated $500K revenue uplift in their first year!
Live online Aug 4 2:00 pm UTC
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Presented by
Simon Warbey

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  • Fall 2021 Commerce Connect Oct 5 2021 3:00 pm UTC 120 mins
    Gary Schoch, GTM Leader HCL Commerce
    Are you curious about the Innovation Factory? Wonder how the Design Studio can help you sell more? Want to take advantage of Advisory Services? Join the HCL Commerce Fall 2021 CommerceConnect to hear how 3 clients have grown their business with these services from HCL Commerce.
  • Commerce & Cocktails - Demystifying Microservices! - Episode 5 Aug 17 2021 3:00 pm UTC 34 mins
    Gary Schoch, GM and Johnn Tinch, CTO
    Join Gary Schoch, Johnn Tinch and our guests from Perficient to discuss the value of microservices and reflect on the evolution of microservices in the industry - the pendulum never stops!
  • Build Digital Around Your Customer in B2B Aug 10 2021 3:00 pm UTC 32 mins
    Andy Hoar, Jeny Donovan, Matt Wingham, Pete Wharton
    Are you customer focused? Hear from Jeny Donovan and Matt Wingham of Cardinal Health as they discuss building digital around their customer with Andy Hoar of Paradigm B2B.
  • Customer Behavior Insights for Commerce and Digital Experience Aug 4 2021 2:00 pm UTC 60 mins
    Simon Warbey
    How are Commerce and Digital Experience (DX) driving impressive results in the new digital economy - by being data driven! Now it is even easier to get the insights into customer behavior with HCL Unica Discover using cloud-native-as-a-service. Hear from xxxxxx, Technical Advisor at Soltec as they discuss their latest project with one of their retail customers, who is achieving an estimated $500K revenue uplift in their first year!
  • HCL SoFy - The Cloud Native Solution Factory for HCL Software Aug 3 2021 3:00 pm UTC 20 mins
    Johnn Tinch and Alex Mulholland
    Join Johnn Tinch, CTO of HCL Commerce and Alex Mulholland, HCL Software lead for our Cloud Native strategy.
  • CommerceConnect - Summer 2021 Release Recorded: Jun 24 2021 84 mins
    Gary Schoch, Brian Gillespie, and Johnn Tinch
    Join HCL Commerce as we share our Summer Release on 9.1.7 as well as a special, secret announcement!


    Welcome - Announcing HCL Commerce on Now Gary Schoch, GTM Leader for Commerce shares exciting news on the launch of a new offering from HCL that is a first for cloud native solutions. Joining Gary is Chip Pryor, Global eCommerce Lead for Husqvarna in a fireside chat on what their business demands from a partner to be able to roll out commerce to 30+ countries.

    5 Things You Need to Know About 9.1.7 - Join Brian Gillespie, HCL Commerce Product Management Leader as he demos new capabilities that optimize the business and user experience. Search and Page Composer will never be the same! That’s not all - Brian will share further insights into new capabilities in 9.1.7 that you will love!

    Low Code No Code Comes to HCL Commerce - With so many new capabilities, Johnn Tinch, HCL Commerce CTO, comes to the rescue and demos one of the exciting new capabilities that will make you stop, say ”That’s the type of innovation we need” before reaching for the phone to call your account manager for more details!
  • How Search Powers the Future of Commerce Recorded: Mar 9 2021 35 mins
    Ray Wang, Constellation Research, Brian Gillespie, HCL Commerce
    Join Ray Wang of Constellation Research as he talks about his latest research on the importance of search for digital commerce and the five best practices that brands need to apply to optimize search for digital commerce.
  • Commerce & Cocktails - Lockdown Adaptation with Adrienne Hartman - Episode 4 Recorded: Mar 5 2021 27 mins
    Gary Schoch, HCL, Brian Gillespie, HCL, Johnn Tinch, HCL, Adrienne Hartman, JJ Keller
    Pour your favorite beverage, join the HCL Commerce gang and hear how businesses are adapting to the unprecedented challenges presented in post lockdown times. Guest, Adrienne Hartman, Sr. Director of Ecommerce & Campaign Sales for J.J Keller & Associates joins our fireside chat and shares war stories about her B2B business pivoting overnight! In case you didn’t know, J.J. Keller is a publishing powerhouse serving over 600,000 customers with safety and regulatory compliance products — including 90% of the Fortune 1000!
  • HCL DX: Digital service (or DX) in the public sector – City of Gothenburg Recorded: Feb 17 2021 31 mins
    Carlos Garcia de Miguel (DX Sales Leader, Europe & Latin America) and Björn Bergqvist (Digital Experience and IT Manager)
    City of Gothenburg is the largest municipality in Sweden and have been using HCL DX (Portal) technology to digitize their business processes and deliver experiences for over a decade. Gothenburg will to share their findings so far and what challenges they see in the future with regard to Digital services (or DX) in the public sector.
  • Commerce & Cocktails - Innovation Factory - Episode 3 Recorded: Jan 20 2021 25 mins
    Gary Shoch, Johnn Tinch, Brian Gillespie, John Beechen
    Episode 3 of the Commerce & Cocktails vidcast is live! Join Gary Schoch, Johnn Tinch, Brian Gillespie and John Beechen as they tackle the importance of innovation, from the platform and from the business.
  • HCL DXL: SKY provides a sleek new B2B site while keeping costs down Recorded: Jan 18 2021 29 mins
    Ronnie Corse (Head of Technology SKY) and Ruari Morton (Head of Delivery at BSkyB)
    Sky is the leading provider of entertainment and communication services which is built on over 30 years of market transformation and innovation. Sky Business is the business-to-business division of Sky, providing a wide variety of commercial premises across the UK and ROI, by connecting and entertaining millions of people every day – from unmissable live sport, unrivalled entertainment and breaking news, to the best drama and comedy, documentaries and films. Sky needed to provide an easy-to-use marketing capability for commercial customers to help make promoting live sport to consumers a simple process; a key part of this project was integration with social media channels. Join this session to learn how SKY has deployed HCL DX, get an overview of the marketing capabilities delivered and get insight into the roadmap for the Sky TV B2B platform over the next 12 months.
  • HCL Digital Experience – Rethinking Site Manager’s User Experience Recorded: Jan 14 2021 31 mins
    Felix Kalka (Global Lead Design Manager, HCL Digital Experience)
    Our team has conducted research and analysis on how we can improve our site management and building experience and is happy to present low to high fidelity designs. These include best practices, new ideation on helpful features, and a dark mode for our HCL Design System.
  • HCL DX powering world class commerce experiences Recorded: Jan 13 2021 22 mins
    Mike Roe (Product Manager, HCL DX) and Johnn Tinch (WW Director, Technical Sales, HCL Commerce)
    In this session we will show you how the new features of HCL Commerce and HCL Digital Experience come together to provide a world class storefront experience. We will combine Commerce services with the ExperienceAPI to extend Digital Assets and Content to a React Storefront SPA, driving a seamless experience for customers, and a streamlined process for merchandisers and developers.
  • HCL DX - Mobily – Telco Digital Experience Success Story Recorded: Jan 12 2021 34 mins
    Kamal Haddad (Founder and CEO at Inspire for Solutions Development)
    BP Inspire for Solutions Development helped Mobily to create the Digital Experience for their individual and enterprise customers, providing a personalized experience that integrates services for User Management, Balance and Billing, Payment and Support. Join this session to learn how to create a personalized and integrated experience!
  • The Next Generation of Commerce is Cloud Native Recorded: Jan 12 2021 55 mins
    Johnn Tinch, (HCL Commerce), Jordan Jewell (IDC Research) & Mike Rabbior (Perficient)
    Cloud native represents a seismic shift in how companies will manage and deliver commerce in the future. It offers unmatched flexibility, scalability and security with the control you need to ensure you are always delivering an engaging and unique customer experience. Join Jordan Jewell from IDC as he shares his thoughts on what makes Cloud Native perfect for commerce and what B2B and B2C organizations can do to take advantage of the benefits. He'll then be joined by Mike Rabbior of Perficient and our own Johnn Tinch for a roundtable discussion on cloud native making multi-tenancy irrelevant.

    Johnn Tinch, CTO, HCL Commerce
    Jordan Jewell, Analyst, IDC Research
    Mike Rabbior, Principal & Chief Strategist, Digital Commerce, Perficient
  • Hot DAM! Simplified Content Creation and Management Recorded: Jan 12 2021 44 mins
    Aaron Pickrell (HCL Commerce) & Leon Cruywagen (Avnet)
    Every one wants more power and control of the customer experience. HCL Commerce has made it easier for business users by integrating CMS and DAM capabilities directly into Management Center. Come hear from Aaron Pickrell and Avnet who have been creating engaging experiences through the use of content.

    Aaron Pickrell, CX Product Management, HCL Commerce
    Leon Cruywagen, Senior Solutions Architect, Avnet
  • Herman Miller talks B2B Commerce, V9 and Analytics Recorded: Jan 12 2021 51 mins
    Brian Gillespie, Head of Product Management, HCL Commerce & Rob Rob Richardson, Digital Product Lead, Herman Miller
    See Brian Gillespie do his best Conan O'Brien impression as he talks with Rob Richardson of Herman Miller and discovers some of the unique ways they engage with customers and dealers. Rob will also share the unexpected benefits of moving to V9 and why analytics are so important to Herman Miller. To wrap up, we'll demonstrate HCL Unica Discover's ability to gather powerful insights about your customers' behavior.

    Brian Gillespie, Head of Product Management, HCL Commerce
    Rob Rob Richardson, Digital Product Lead, Herman Miller
  • A Double Play for HCL Commerce Recorded: Jan 12 2021 37 mins
    Gary Schoch & Johnn Tinch, HCL Commerce
    Join our fearless leader Gary Schoch as he lays out our strategy and vision. 2020 was an exciting year for HCL Commerce with two major releases that energized our customers, partners and the market. That energy was captured in the Sneak Peek webinar for this event. Don't be surprised if Gary amps up the excitement even further as describes the future of the platform.

    Gary Schoch, GTM Leader, HCL Commerce
    Johnn Tinch, CTO, HCL Commerce
  • HCL DX - Creating exceptional patient experiences during a pandemic Recorded: Jan 11 2021 31 mins
    Bert Mooij (Founder & Partner, Funatic)
    During the pandemic, people rely on their digital interactions more than ever. HCL BP Funatic worked with Gelre Hospitals to deliver a new integrated, personalized and secure patient experience in under four months using HCL Digital Experience. Patients can securely access personal data, record treatment needs, view medical data, and more.
  • HCL DX - Citizen Engagement – Putting transparency in tax and revenue agencies Recorded: Jan 7 2021 27 mins
    Bruce Baur (CTO at Revenue Solutions, Inc.)
    Prior to the challenges 2020 has brought to government and to citizens, RSI has helped our government customers do more with less. We have partnered with our largest tax agencies to offer leading capabilities to their taxpayers to view and update their information, file tax returns in a variety of techniques, make payments, arrange payment plans, monitor status of case activity, and provide real time account balance information. Governments are engaging their citizens where they are, through mobile, tablet, and desktop capability like never before. 2020 has brought even more pressure for government to serve its citizens, with many tax offices or customer service locations closed to walk-in traffic. RSI’s taxpayer portal, built on HCL Digital Experience has been a lifeline to those citizens that require government responsiveness, status of payments, information on extended filing dates, and more. HCL DX technology reduces dependency on government staff to be in their offices and increases ability for citizens to meet their obligations.
Power experiences that matter
HCL Customer Experience solutions power experiences that matter. Experiences that are Secure. Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.

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  • Live at: Aug 4 2021 2:00 pm
  • Presented by: Simon Warbey
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