The Future Of Digital Engagement

Presented by

Jeffrey Hammond, VP and Principal Analyst at Forrester Research

About this talk

Cloud adoption took center stage during the COVID-19 pandemic as enterprises accelerated their digital transformations. Enterprises ran more applications on the cloud to achieve greater business and IT speed, agility, and flexibility, while remaining competitive and supporting an increase in online customer interactions. But enterprises face a dilemma — while they want to enjoy the benefits of cloud, they don’t want to give up control. Listen as Jeffrey discusses whether cloud native is the answer to enhancing your digital transformation, innovation, and speed of delivery.

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HCL Customer Experience solutions power experiences that matter. Experiences that are Secure. Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.