CX, Data and Omnichannel

Presented by

Gary Schoch, HCL CX; Ray Wang, Constellation Research; Bernardo Bazua, Coppel; Kim Williams-Czopek, Perficient

About this talk

A Panel Discussion taken from the 2022 HCL Global Global Summit at the Chicago House of Blues. The insights from a retailer, analyst, consultant and an industry veteran on why Omnichannel is now top of mind; How can you get more from your first party data to solve the 'death of the third-party cookie' and much more. This session was one of the highlights from the event.

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HCL Customer Experience solutions power experiences that matter. Experiences that are Secure. Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.