Name: Driving Outcomes Through Your Customer Experience
Start: 2022-10-18T18:55:00Z
End: 2022-10-18T18:55:12.000Z
Location: BrightTALK

HCL Customer Experience solutions power experiences that matter.  Experiences that are Secure.  Personalized. Engaging. All with the Flexibility to deploy in any environment to maximize ROI. HCL Customer Experience software, including HCL Commerce, HCL Digital Experience, and HCL Unica, provides a robust, cloud-ready platform that enables you to digitize critical business processes, go beyond the transaction and offer precision marketing at scale to maximize every interaction.

Watch this On-Demand webinar to hear experts from Royal Cyber and HCL Commerce unravel the perfect roadmap for seamless migration from Oracle Commerce to HCL Commerce and how you can optimize and accelerate your eCommerce business. 

Refine the future of modern digital services with HCL Commerce Cloud – an industry-leading platform renowned for its advanced, cloud-native architecture. Discover the unparalleled potential of HCL Commerce Cloud that revolutionizes omni-channel commerce and customer engagement.

With innovative eCommerce capabilities and AI-powered content management, HCL Commerce Cloud paves the path for streamlined cross-channel strategies that cater to your unique marketing, promotion, and merchandising needs.

Royal Cyber helps businesses elevate their growth by assessing your current customizations and implementations and offering an impeccable migration strategy to ensure your seamless leap toward success

Upgrade to HCL Commerce Cloud for Unbeatable Business Capabilities

After 'Introducing HCL Commerce Cloud - The Future of Commerce', we promised the opportunity for a live Q&A with Brian Gillespie, VP of Product Management and Karie Daudt, the Product Management Leader for HCL Commerce Cloud. This webinar will answer all your questions about HCL Commerce Cloud, how it is different from other commerce cloud offerings and why it is the future of commerce. The launch webinar can be seen here https://www.brighttalk.com/webcast/18283/584914?utm_source=HCLCommerceHCLDXHCLUnica&utm_medium=brighttalk&utm_campaign=584914

Ask the Experts: What's New About HCL Commerce Cloud - Q&A Webinar

HCL Commerce Cloud is a groundbreaking offering that seamlessly integrates the best of commerce and cloud services – designed to simplify cloud adoption and empower you to thrive in the Digital+ Economy by helping customers drive innovation, expand market access, and optimize business processes. Get ready to elevate your game and experience unprecedented growth! Walk away knowing what HCL Software can do for your business and why HCL Commerce Cloud is the future of commerce

Introducing HCL Commerce Cloud - The Future of Commerce

Do you understand where customers are in the digital customer journey, what information or interaction they need next, and what barriers stand in the way? Most people want to know these answers to gain real-time insights into their customers’ needs to make better decisions for their e-commerce business. 
 
This webinar will entertain you with the funniest stories of real-life customers’ use cases ranging from fraud detection (even how we scored a free treadmill) to saving a company $17 million in 30 days.
 
Join us to discover how you can get behavioral data insights for your e-commerce platform with user-generated data to increase revenue, customer loyalty, and detect fraudulent activity.
 
Attend, and learn:
- Why do e-commerce businesses need to add customer behavior analytics to their commerce platform?
- How does data help you cultivate new customers and create customer loyalty?
- How do behavior analytics increase conversion, retention, and revenue?
- What are the different use cases and benefits of integrating a behavior analytics tool with your e-commerce platform?

Speakers:
Preston Harris, CTO Discover at HCL Software
David Lebowitz, Director for Commerce at HCL Software

How to use customer behavior to boost your e-commerce business

Marketplaces help you:
• Increase site traffic with more buyer relevant content
• Increase conversion rate with broader assortment (long-tail)
• Increase revenues without inventory risk
B2B or B2B2C marketplaces are sophisticated sales channels. Do you know what you need to provide to succeed?

Let Sr. Product Manager, Aaron Pickrell, HCL Commerce, and Director Commerce Strategy, Karie Daudt, Perficient, give you the insights that help you get it right the first time and drive revenue growth.
Join the webinar and you will hear:
• Key capabilities of a B2B and B2B2C marketplace technology
• Best practices in marketplace operations
• Innovative ideas to drive customer engagement

Details:
This 30-minute webinar was held on October 5, 2022.

Webinar: Getting into Marketplaces?

“I’ve just read that in the future, we will own more digital products than physical products” 
“If the big-bucks companies like Facebook and Amazon are all into the Metaverse, there must be something about all the buzz, but what about our company and the Metaverse??”
Could these exclamations be a recap of your last lunch conversation with your colleagues? Is it difficult to see how your company fits in the future equation – or even understand what the Metaverse actually is all about?
Fear not! HCL Commerce had Ray Wang from Constellation Research lined up on stage for our 2022 HCL Commerce Global Summit in Chicago to help you get some more perspectives on the Metaverse.
Most importantly, how you make money in the Metaverse.

How to Monetize the Metaverse Economy

A Panel Discussion taken from the 2022 HCL Global Global Summit at the Chicago House of Blues. The insights from a retailer, analyst, consultant and an industry veteran on why Omnichannel is now top of mind; How can you get more from your first party data to solve the 'death of the third-party cookie' and much more. This session was one of the highlights from the event.

CX, Data and Omnichannel

If you are challenged with delivering personalized customer experiences, expanding how you engage across new channels, or seeing a surge in online orders, you are probably asking yourself whether you have the right Commerce solution. Join Mickey North Rizza, Program VP Enterprise Applications & Digital at IDC, for this interactive session as she reviews the options available when selecting a commerce platform. No one platform is right for everyone, so Mickey shares her framework that will help you choose from composable, to all-in-one, to multi-tenant cloud, so that you only need to go through the process once!

Choosing the Right Digital Commerce Platform to Unlock Growth

Adrienne Hartman, Senior Director of eCommerce and Campaign Sales at JJ Keller shares how they have been successful in driving sales by looking at customer buying patterns and meeting customers where they want to buy. Using a toolbox of solutions on their commerce platform, they offer a range of eProcurement options from punchout to hosted catalogs, customer landing pages to digital order forms. Without the need for IT, Adrienne's business team can offer what the customer wants and onboard them quickly for a seamless experience and drive revenue growth.

Procurement Options & Commerce

Cloud adoption took center stage during the COVID-19 pandemic as enterprises accelerated their digital transformations. Enterprises ran more applications on the cloud to achieve greater business and IT speed, agility, and flexibility, while remaining competitive and supporting an increase in online customer interactions. But enterprises face a dilemma — while they want to enjoy the benefits of cloud, they don’t want to give up control. Listen as Jeffrey discusses whether cloud native is the answer to enhancing your digital transformation, innovation, and speed of delivery.

The Future Of Digital Engagement

Join Ray Wang of Constellation Research as he talks about his latest research on the importance of search for digital commerce and the five best practices that brands need to apply to optimize search for digital commerce.

How Search Powers the Future of Commerce

Join HP, Diversified Food Service and Coppel to hear best practices and strategies they use to tackle some of the toughest challenges in digital commerce, for example:

- Leveraging data to drive sales and increase conversions
- Moving more sales to digital self-service
- Staying agile and flexible to meet changing demands

Register now!

Fall 2021 Commerce Connect

Join HCL Commerce as we share our Summer Release on 9.1.7 as well as a special, secret announcement!  

Agenda:

Welcome - Announcing HCL Commerce on Now Gary Schoch, GTM Leader for Commerce shares exciting news on the launch of a new offering from HCL that is a first for cloud native solutions. Joining Gary is Chip Pryor, Global eCommerce Lead for Husqvarna in a fireside chat on what their business demands from a partner to be able to roll out commerce to 30+ countries.

5 Things You Need to Know About 9.1.7 - Join Brian Gillespie, HCL Commerce Product Management Leader as he demos new capabilities that optimize the business and user experience. Search and Page Composer will never be the same! That’s not all - Brian will share further insights into new capabilities in 9.1.7 that you will love!

Low Code No Code Comes to HCL Commerce - With so many new capabilities, Johnn Tinch, HCL Commerce CTO, comes to the rescue and demos one of the exciting new capabilities that will make you stop, say ”That’s the type of innovation we need” before reaching for the phone to call your account manager for more details!

CommerceConnect - Summer 2021 Release

Join Gary Schoch, Johnn Tinch and our guests from Perficient to discuss the value of microservices and reflect on the evolution of microservices in the industry - the pendulum never stops!

Commerce & Cocktails - Demystifying Microservices! - Episode 5

Are you customer focused? Hear from Jeny Donovan and Matt Wingham of Cardinal Health as they discuss building digital around their customer with Andy Hoar of Paradigm B2B.

Build Digital Around Your Customer in B2B

Join Johnn Tinch, CTO of HCL Commerce and Alex Mulholland, HCL Software lead for our Cloud Native strategy.

HCL SoFy - The Cloud Native Solution Factory for HCL Software

Customer Experience - presentation given by HCL Software at the virtual Nordic MarTech Event, Oct 5 2022. In only 10 minutes, our CX expert will take you through these 4 important steps: attract, educate, transact and nurture – and explain how your CX platform should support you.

Driving Outcomes Through Your Customer Experience

Customer experience

ecommerce

commerce platform

commerce

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

Get powerful e-commerce insights to grow your online transaction volume. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the e-commerce strategies and techniques that drive growth.

E-commerce

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

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Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

Get powerful sales management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on the sales strategies that are generating record-breaking booking, revenue and retention numbers.

Sales

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Driving Outcomes Through Your Customer Experience

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About this talk

HCL Customer Experience