DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement

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Presented by

Robin Gareiss, President & Founder, Nemertes Research

About this talk

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure. In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address: • What were their challenges? • Which technologies were key in their transformation? • Who ran the project? • How did they measure success? We look forward to sharing this information with you!

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