Will VDI Save You in the Next Generation Workplace?

Learn how to analyze exam answer choices so you can select the best answers.

In Clinic #4, you will learn tactics for analyzing the answer choices and then selecting the “best answer”. Often there is no “right” answer and you need to eliminate the less likely answers.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

Register today and move closer to your goal!

SPONSORED BY: Mission Critical Institute

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?

We look forward to sharing this information with you!

In Clinic #3, you will learn tactics for analyzing each exam question. Then, you receive tips on how use your analysis to select the best answer.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

Register today and move closer to your goal!

SPONSORED BY: Mission Critical Institute

In Clinic #2 you will learn how to integrate labs into your CISSP study plan.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five Clinics include tips for all 8 CISSP domains covered in the exam.

Register today and move closer to your goal!

SPONSORED BY: Mission Critical Institute

What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
• Revenue increase (overall and digital)
• CSAT, NPS and other rating changes
• Cost reduction
• Agent retention
• Customer retention

We look forward to sharing this information with you!

Learn how the new exam format works and how to handle it

In Clinic #1, you will learn how the new CISSP exam format works. Then, you will learn tactics on how best to respond to this “adaptive exam format”.

If you want to pass your CISSP Exam the first time, you’ll want to attend and then review this series of five live online CISSP Exam Prep Clinics. In these five valuable CISSP exam clinics you will learn about:

• The new CISSP exam format, the “adaptive exam format”
• How hands-on labs will help you prepare for your exam
• Tactics to select the best answer for each question
• How to get your employment endorsement and what happens if you need more experience

These five clinics include tips for all 8 CISSP domains covered in the exam.

Register today and move closer to your goal!

SPONSORED BY: Mission Critical Institute

Presenter
Alan Belshaw,| M.S., MBA | Senior Cybersecurity Solutions Architect| Booz Allen and Hamilton
Certifications: CISSP, CAP, CSSLP, CEH, CIWSA, CWNA
Authorized instructor for CEH, CAP, CSSLP and CISSP

Michelle Major-Goldsmith and Simon Dorst of Kinetic IT will discuss the role of VeriSM in digital transformation, and its relation to ITIL and other service management practices.

Cybersecurity professionals do a great job when it comes to understanding, and mitigating, technical and functional risk.

But CEOs and board members tend to think in terms of business risk. This webinar shows cybersecurity professionals how to articulate requirements in business terms. With that knowledge, they can build the case for cybersecurity tools, staffing, and initiatives in a way that business professionals will understand--and fund.

Demonstration of the Badged IT Services Marketplace and beta program overview.

May 25th 2018 is the deadline day for achieving General Data Protection Regulation (GDPR) compliance. It is also only the beginning of GDPR.

Discover what GDPR means for your organization, how it affects US businesses and why it's important to be GDPR compliant.

Join this interactive Q&A panel discussion with industry experts to learn more about:
- The intersection of GDPR, privacy and cybersecurity
- How GDPR affects data governance, breach disclosures and overall data protection
- Recommendations for improving your organization's cyber resilience

Speakers:
- Brian Rutledge, Principal Security Engineer at Spanning
- Kalani Enos, IT Security Manager, FARO Technologies
- Heather Stratford, CEO of Stronger.tech

As organisations seek to improve the quality of IT services, perhaps through SIAM or cloud provisioning, the traditional SLA targets and performance measures we hold dear are no longer appropriate.

This talk will look at the common pitfalls and make some recommendations as to measures which will drive the correct behaviours in your internal and external support teams.

Cloud…outsourcing…Platform as a Service…all of these could make IT irrelevant, so how do you prevent this? By providing value every day and by running IT as a Business. Great catch-phrase, but what does it mean? In a nutshell: knowing the services IT is providing, what they cost to operate and whether they provide value, and by staying on the cutting edge of technology even with todays fast pace of change, so that the business you support remains competitive. This webinar addresses the basic building blocks you need to run like a business: defining services and offerings, layering in financial management and charge-backs/show-backs so you understand the costs of these offerings and how to pull it all together in a way that helps you run as a business does, even if it’s only on paper.

Rob Akershoek, Solutions Architect at Shell and part of the IT4IT Forum, discuss the challenges and opportunities of running IT as a business. Running IT as a business is more than finances and cutting cost – it’s about IT quality.

Today, simply meeting the service commitments of the business consistently may no longer be considered enough.

Your business customers will over time have an expectation of increasing ‘value’ from their investment in the IT services you provide.

Continual Service Improvement (CSI) provides an opportunity to exploit the insight, knowledge and skills of your people to identify and drive improvements to your IT services that add value to the customer and begin to positively influence their perception of getting value for money from their IT service provider.

However, there is no value in CSI if the improvements provided are not focused on what your customer considers important to them. Equally, if the CSI improvements are not communicated to your customer and explained in a way that demonstrates tangible business value then this is a missed opportunity to demonstrate value and enhance customer satisfaction.

In this session, we explore the essential ‘CSI Building Blocks’ required to ensure that CSI becomes a core capability for the IT service provider to demonstrate value for money from the IT services provided to their customers.

This session will provide learning and guidance on:-
The importance of demonstrating value to ensure commercial success….and the challenge for the IT Service Provider
Understanding the concepts & characteristics of ‘value ‘
Understanding how CSI can provide ‘Value Add’ and positively influence customer perception of value for money
The essential ‘Building Blocks ‘ to enable CSI as an approach demonstrate the value provided from the IT Service providers people and capabilities

The ‘CSI Building Blocks’ include the need to apply ‘Outside In’ thinking to your ITSM strategy, understanding the importance of purpose and contribution in motivating your people to drive CSI in the workplace, the importance of business measures to convey business value and the importance of a ‘target and tailor’ approach to customer communications.

Endpoint security represents the frontline in your fight against cybercriminals. Despite the relative maturity of the endpoint security market, new threats and evolving attacker capabilities have proven traditional approaches inadequate - and left organizations exposed.

Guest speaker Forrester Senior Analyst Chris Sherman and Nyotron's Senior Director of Product Management Rene Kolga will discuss the current state of endpoint security while highlighting a path forward for organizations looking to re-focus their strategies to combat current threats.

Attendees will learn:

• Which threats are causing the most difficulties for traditional
endpoint security approaches
• Why organizations need to balance positive and negative security
approaches
•How to layer multiple tools for maximum protection

How to make your staff your first and last line of defence.

Learn how to:
•Identify your enemy and their tactics
•Discover why technological defences will lose to hackers
•Learn how to make staff genuinely care about security

About Rob Shapland BSc (Hons) OSCP OSWP CRT Principal Cyber Security Consultant, First Base Technologies

Rob Shapland is an ethical hacker with 9 years’ experience conducting penetration tests for hundreds of organisations, from small businesses to major international organisations.
He specialises in simulating advanced cyber attacks against corporate networks, combining technical attacks with his other hobby of dressing up and tricking his way into company headquarters using social engineering techniques.
He is also a regular speaker at events and conferences around Europe, and has appeared on both BBC and ITV as a cyber security adviser. He holds qualifications from SANS, Offensive Security and CREST, and has been trained in social engineering techniques by Chris Hadnagy, one of the world's leading practitioners and researchers.

With data breaches on the rise, enterprises worldwide are looking to implement better technologies and processes for faster breach detection and response, as well as train all employees to be cyber aware.

Join this interactive Q&A panel to learn more about:
- Key factors for building a successful CISO strategy
- Why breach prevention matters
- True costs of breaches
- Technological solutions to consider for a more cyber resilient enterprise
- How AI/machine learning and human talent can work together
- Top threats to look out for in 2018

Speakers:
- Amar Singh, CEO & Founder, Wisdom of Crowds, Cyber Management Alliance
- Simon Moor, VP for Northern Europe, FireEye
- Bob Honour, EMEA Marketing Director, SonicWall

Having a strong buy-in from the highest level of executive leadership in your organization is a key factor for a successful implementation of your CISO strategy. With high-profile breaches on the rise and a company's reputation at stake, cybersecurity is a top-of-mind issue for CISOs.

Join this interactive Q&A panel to learn more about:
- Key factors for building a successful CISO strategy
- Selling your security strategy to the Board
- Why your Board should be up to date on cybersecurity
- Top threats to look out for in 2018

Speakers:
- Ben Johnson, CTO of Obsidian Security
- Deidre Diamond, Founder and CEO, CyberSN
- Dr. Christopher Pierson, CEO of Binary Sun Cyber Risk Advisors

This case study examines how a major NHS organisation used Richard Thaler’s Nudge strategies to redirect employee behaviour and create a culture of cyber vigilance.

Join this webinar presentation to learn:
- Key lessons on the value of micro-marketing
- Lessons from cybernetics
- The value of cyber resilience in healthcare

About the Presenter:
Robin Smith is a former cybersecurity lead analyst in UK Police Service. He has authored four books on cyber security and is currently working on a documentary feature examining the impact of cyber-crime on society for release in 2018. He has previously worked in UK health sector, telecommunications and was formerly a lecturer at Loughborough University in Information Risk Strategy.