The role of technology in helping venues successfully return to trading

Presented by

Siobhan Fagan, Emma Lawrence, Glenn Murphy, Stephen Minall

About this talk

Restaurants, bars, pubs and other venues are facing significant obstacles to reopening, primarily due to the need to maintain social distancing and strict safety and hygiene requirements. This panel will examine the potential for technology and digital innovations to make social distancing and a contact-free experience in hospitality possible, and help venues get through the initial months after reopening, and beyond. • Assessing the challenges hospitality business will face after reopening and where technology can help • How can technology facilitate a ‘contactless’ experience throughout the whole venue – from supplier deliveries to customer service and more • Will this accelerate a shift to cashless venues? • Experiences and lessons learned from early uses and tech in other industries • Ensuring that tech doesn’t isolate customer groups • How to maintain the human ‘touch’ • Robotic bartenders, automated waiters, and hologram sommeliers – realistic prospects or futuristic gimmicks?
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