3 Key Findings About Customer Support You Can’t Ignore
1. Your customers’ experience (CX) could be a lot better. 2. The customer support landscape is changing—fast. 3. New customer experience technologies are up to today’s challenges.
Join the discussion with David Gehringer, Principal at Dimensional Research and we’ll inspire you to rethink your approach to customer experience, so that you can give customers the experiences that they expect.
• How are automated support systems working from the customers’ perspective?
• Does the preference for different support channels vary by age group or geography?
• What are the support trends by industry?
The Dimensional Research findings confirm that customers are driving change in the service industry as they embrace messaging and other digital support technologies.