Join us as we unveil SaaS-based [24]7.ai Engagement Cloud, your omnichannel, AI-powered CX platform!
Bruce Dembecki, Senior Director of Product, will step you through the way Engagement Cloud integrates and automates chat, messaging, and voice conversations as well as how to put to use its new self-serve capabilities.
Learn how you can:
• Manage and optimize every aspect of your customers' experience—all on a single, intuitive platform that even nontechnical personnel can use
• Quickly discover customer intent and automate your responses
• Activate bots and FAQs once and send them across all channels
• Focus on curating the most effective customers conversations, while automation creates the perfect version for individual digital and voice channels
• Create dynamically personalized content and conversations using behavioral, transactional, and historical data
• Share visual information to instantly address complex or personalized customer inquiries
• Gain valuable customer insights from customizable reporting
We're proud to showcase how our market-leading AI technology combines beautifully with service teams' human insight (HI) to continually upgrade customers' experiences.
See AI + HI in action. Join us!