Panel Talk: Personalities in Conversational Interfaces

Presented by

Google, Ford, Women in Voice, Myplanet, CCAI Services and [24]

About this talk

Does personality breathe life into our bots? Or does it hurt our perception of them? Join an esteemed group of conversational design experts for an interactive panel discussion, as they debate the value of adding a personality to chatbot designs. You'll learn: -When and why you need a personality in your conversational interface. (Or do you?) -What companies need to consider about adding a personality to their chatbots. -How personality can help or hinder your conversational bot. -Whether a personality yields quantifiable success. -The best tips on how to design a personality. Our experts: Margaret Urban, Staff Interaction Designer, Google Shyamala Prayaga, Product Owner, Digital Assistant, Ford Motor Company Phillip Hunter, Principal Product Consultant, CCAI Services Brooke Hawkins, Conversation Designer, MyPlanet Dr. Joan Palmiter Bajorek, Head of Conversational Research at VERSA and CEO of Women in Voice Kristin Sanford, Manager, Conversation Design, [24] Warren Oshita, Conversational Designer, [24] Moderator: Celene Osiecka, Senior Director, Conversation Design, [24]
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Using AI and machine learning to understand consumer intent, [24] helps companies create a personalized, predictive and effortless CX across all channels.