Optimizing Omnichannel CX

Presented by

John Gaffney, VP - Voice Commerce • Jeetu Narayan, VP - Digital Commerce • Anand Madhavan, VP - Platform

About this talk

Since the launch of the industry’s leading Conversational AI platform, [24]7.ai Engagement Cloud™, we’ve been piloting an aggressive roadmap, adding capabilities and ramping up performance. What’s New? Register to learn about: • How the new [24]7 Assist™ for Salesforce dashboard integrates CRM records and chat to boost agent productivity by as much as a third. • The ways a new [24]7 Assist™ feature supports agents with ready-to-use smart responses, next-best response choices, and more—cutting agent response time. • New natural-language neural text-to-speech (NTTS) and anti-fraud voice biometrics functionality in [24]7 Voices™. • The value of bringing [24]7 Voices™, [24]7 Active Share™, and [24]7 Journey Analytics™ into the Engagement Cloud portal. • And more! Our three [24]7.ai Center of Excellence leaders really know their stuff—and can’t wait to share it with you! • John Gaffney, VP, Voice Commerce • Jeetu Narayan, VP, Digital Commerce • Anand Madhavan, VP, Platform What Hasn’t Changed? [24]7.ai Engagement Cloud still enables even non-technical personnel to create, manage, and optimize interactions with your customers, whether via automated or human agents. And it still unifies voice and digital channels—build a chatbot for your website, then deploy it to your IVR and messaging systems—enveloping your customers in a consistent, branded experience no matter which, or how many, ways they engage with your brand.
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Using AI and machine learning to understand consumer intent, [24]7.ai helps companies create a personalized, predictive and effortless CX across all channels.