The Future of Retail CX—Winning in the Digital Era with AI

Presented by

Mandy Huckaby, VP, Practice Lead & Celene Osiecka, Sr. Director, Conversational Design - [24]

About this talk

COVID-19 changed customer shopping behaviors dramatically overnight—and they’re not changing back. In fact, customer expectations for seamless, on-demand digital services are only increasing. Want to learn how to use AI to create efficiencies while meeting the expectations of next-gen shoppers? Listen to this webcast to learn ways AI will transform the retail & e-commerce industry such as: • Creating personalized, high-touch digital experiences to win customer loyalty • Automating the top retail intents to create CX efficiencies • Meeting customers on new touchpoints such as curbside pickups, seamless returns • And more! Who’s Presenting? • Mandy Huckaby, Vice President, Practice Lead • Celene Osiecka, Senior Director, Conversational Design
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Using AI and machine learning to understand consumer intent, [24] helps companies create a personalized, predictive and effortless CX across all channels.