Driving CX impact at Scale with Artificial Intelligence (AI)
About this talk
You’ve built your Conversational AI model for chatbot and virtual agents across voice and digital channels, trained it for your unique business use-case, tested it, tuned it, and deployed it to production. Regardless of the results you see – positive or negative, the reality is it’s only the beginning. The lifecycle of Machine Learning (ML) models continues long after deployment.
Join the 7.ai product team to see how the latest and enhanced 7.ai Engagement Cloud platform features help your organization drive continuous business impact from investments in AI.
What’s in it for you? You’ll learn how 7.ai can help you:
• Accelerate time-to-market for your key customer experience programs by building bots twice as fast as you normally would and with improved flexibility and accuracy
• Elevate the omnichannel customer experience by proactively analyzing and strengthening conversational designs 10X faster (than typical manual efforts)
• Honor client data confidentiality and service level commitments by applying AI to monitor hundreds of thousands of WFH agents to form long-lasting client relationships
Suraj G Rao, Product Manager, 7.ai
Abhishek Ghose, Director, Data Science, 7.ai
Ananth Srinivasan - Senior Product & Solution Marketing Manager