Driving CX impact at Scale with Artificial Intelligence (AI)

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[24]7.ai

About this talk

You’ve built your Conversational AI model for chatbot and virtual agents across voice and digital channels, trained it for your unique business use-case, tested it, tuned it, and deployed it to production. Regardless of the results you see – positive or negative, the reality is it’s only the beginning. The lifecycle of Machine Learning (ML) models continues long after deployment. Join the [24]7.ai product team to see how the latest and enhanced [24]7.ai Engagement Cloud platform features help your organization drive continuous business impact from investments in AI. What’s in it for you? You’ll learn how [24]7.ai can help you: • Accelerate time-to-market for your key customer experience programs by building bots twice as fast as you normally would and with improved flexibility and accuracy • Elevate the omnichannel customer experience by proactively analyzing and strengthening conversational designs 10X faster (than typical manual efforts) • Honor client data confidentiality and service level commitments by applying AI to monitor hundreds of thousands of WFH agents to form long-lasting client relationships Your Experts: Suraj G Rao, Product Manager, [24]7.ai Abhishek Ghose, Director, Data Science, [24]7.ai Your Host: Ananth Srinivasan - Senior Product & Solution Marketing Manager

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Using AI and machine learning to understand consumer intent, [24]7.ai helps companies create a personalized, predictive and effortless CX across all channels.