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Keep more of the customers that you worked so hard to acquire.

Most businesses collect NPS scores and other customer feedback, but few know how to act on it and close the loop quickly. Doing so increases customer retention. Alchemer shares how you can act immediately on feedback to keep more of the customers you worked so hard to acquire in the first place.
Recorded Nov 19 2020 21 mins
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Presented by
Vanessa Bagnato, DIRECTOR OF ENTERPRISE SOLUTIONS
Presentation preview: Keep more of the customers that you worked so hard to acquire.
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Alchemer

  • Loyalty and Retention. Not Synonyms. Jan 28 2021 5:00 pm UTC 45 mins
    Ryan Tamminga, VP of Customer Success - Vanessa Bagnato, Dir. of Enterprise Solutions
    This webinar will discuss how customer experience creates loyalty which leads to growth and retention. Many companies master one or two of these initiatives but true success comes from engaging all three. Learn how to create meaningful loyalty and retention for your organization.
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  • Empathetic Customer Experience – Changing the Thinking Jan 21 2021 6:00 pm UTC 57 mins
    Jeannie Zeames, Dir. of Growth Marketing - Alchemer, David Roberts, CEO - Alchemer, Alan Webber, VP Customer Experience - IDC
    Engaging the Customer by Creating Intimacy Through Technology

    Today’s customers have created the “experience economy.” Over 73% of customers say a good experience is key to brand loyalty. Enterprises are increasing technology investments that build an empathetic relationship with customers and create intimacy.

    Join industry experts Alan Webber, VP Customer Experience at IDC and David Roberts, CEO at Alchemer as they discuss:

    • How to build an empathetic relationship between customers and brands
    • A clear path to implement customer-centric transformation
    • The importance of technology in strengthening customer experience and driving business outcomes
    • Ways to take the voice of the customer out of dashboards and put it into the hands of team members
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  • How will customer experience change in 2021? Recorded: Jan 14 2021 47 mins
    Alchemer CEO David Roberts and VP of Customer Success Ryan Tamminga
    The global pandemic has dramatically reduced in-person customer engagements. How will businesses maintain a personal touch? Join Alchemer as we share our predictions for how CX will change in 2021.
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  • Keep more of the customers that you worked so hard to acquire. Recorded: Nov 19 2020 21 mins
    Vanessa Bagnato, DIRECTOR OF ENTERPRISE SOLUTIONS
    Most businesses collect NPS scores and other customer feedback, but few know how to act on it and close the loop quickly. Doing so increases customer retention. Alchemer shares how you can act immediately on feedback to keep more of the customers you worked so hard to acquire in the first place.
    Watch now
  • Engage your employees like never before to grow your business the same way Recorded: Jul 1 2020 27 mins
    Heather Rollins, VP of Human Resources
    Successful employee engagement drives company success through happy employees. Yet every HR team is overwhelmed by employee requests, making it hard to keep up and keep employees engaged. Alchemer Employee Experience provides standardized and automated processes for tracking employee experience and managing employee requests, allowing HR to meet employee expectations.
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Alchemer
Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.
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  • Title: Keep more of the customers that you worked so hard to acquire.
  • Live at: Nov 19 2020 5:00 pm
  • Presented by: Vanessa Bagnato, DIRECTOR OF ENTERPRISE SOLUTIONS
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