How will customer experience change in 2021?

Presented by

Alchemer CEO David Roberts and VP of Customer Success Ryan Tamminga

About this talk

The global pandemic has dramatically reduced in-person customer engagements. How will businesses maintain a personal touch? Join Alchemer as we share our predictions for how CX will change in 2021.

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.