Name: What is Customer-Centricity? And how can it transform your business?
Start: 2021-02-24T17:30:00Z
End: 2021-02-24T17:30:45.000Z
Location: BrightTALK
Rating: 5

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

NEW: How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

How Financial Services Leverages Customer Feedback for Retention and Growth

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

Join our new webinar entitled, "A History of Survey Disasters" to learn why surveys go wrong and how to make them right.

Alchemer support and digital content leaders come together to discuss common reasons why surveys go South and how to turn them back around. Learn about some of the common pitfalls, how to implement logic properly, and the behaviors you need to implement to take your survey creation to the next level.

Join Sri Ali, Technical Support Manager, and Alli Milne, Digital Learning Content Manager, for this fun 15-minute webinar!

A History of Survey Disasters (EU)

A History of Survey Disasters (APAC)

A History of Survey Disasters

IT teams need to ensure that the feedback platforms in their stack are secure. In this new webinar, Alchemer's CTO and CISO sit down with our host to give an overview of how the Alchemer enterprise feedback platform keeps customer data safe.

Learn about Alchemer's security posture and compliance, data management policies, and privacy certifications. We cover everything from CCPA to GDPR — reserve your seat today.

How Alchemer Protects Customer Data

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (EU)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (APAC)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent

Join Alchemer Mobile GM and Founder Robi Ganguly for a LIVE demonstration of Alchemer Digital. Learn how to better collect feedback in-app and use it to take action.

Robi will share the functionality available to Product Managers and app developers who use Alchemer Mobile and Alchemer Web. Robi will also share a view of Alchemer Mobile's backend, so you can fully see how easy it can be to collect and manage feedback. He will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 4-26-24

Join Alchemer thought leaders for the first in a new series of webinars — 15 minute webinars: Three Surprising Uses for Survey Software.

Learn from the Alchemer onboarding team the answers to these questions:
--What is the most surprising survey automation you've seen?
--What industries use survey software to permit access or mitigate risk?
--What are the most surprising or fun uses of the Alchemer Enterprise Feedback Platform?

Learn about the capabilities of survey software in less time than it takes to finish lunch. Join us for a 15-minute webinar — over coffee, on your break, or at the end of your day. Join us today!

15-Minute Webinars: Three Surprising Uses for Survey Software (EU)

15-Minute Webinars: Three Surprising Uses for Survey Software (APAC)

15-Minute Webinars: Three Surprising Uses for Survey Software

A live discussion with Alchemer on the cultural and technical business shifts that puts customers at the very core of the organization. Join Ryan Tamminga, VP of Customer Success, and Susan McGovern, VP of Customer Value & Enablement, and learn the key components of a customer-centric organization. 

Attendees will learn to:
 - Focus on individual customer experience first
 - Empower all employees to impact the customer experience
 - Put the customer at the heart of every business decision

What is Customer-Centricity?  And how can it transform your business?

Customer Centric

Customer Engagement

Customer Experience

Customer Satisfaction

Customer Service

Experience Management

Voice of the Customer

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Marketing

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IT Governance, Risk and Compliance

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Enterprise Applications

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Information Technology

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Talent Management

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Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

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Emerging Technologies

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Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

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What is Customer-Centricity? And how can it transform your business?

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