Name: Empower and Empathize with Customer-Centric Sales and Marketing
Start: 2021-03-16T17:00:00Z
End: 2021-03-16T17:00:46.000Z
Location: BrightTALK
Rating: 5

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

NEW: How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

Product and Marketing teams at banks and credit unions are under immense pressure to deliver an app customers can use (and maybe even love). 

Learn how financial services institutions leverage customer feedback to inform their marketing campaigns and product roadmap in this short webinar. Collecting feedback is just a part of it — we will also cover when and how to solicit feedback for the best responses, segmenting your user base by demographics or behavior, and talk through how customer sentiment can be used to improve your app. 

Reserve your spot today. (All registrants will receive a link after the event to watch on-demand.)

How Financial Services Leverage Customer Feedback for Retention and Growth

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

Join our new webinar entitled, "A History of Survey Disasters" to learn why surveys go wrong and how to make them right.

Alchemer support and digital content leaders come together to discuss common reasons why surveys go South and how to turn them back around. Learn about some of the common pitfalls, how to implement logic properly, and the behaviors you need to implement to take your survey creation to the next level.

Join Sri Ali, Technical Support Manager, and Alli Milne, Digital Learning Content Manager, for this fun 15-minute webinar!

A History of Survey Disasters (EU)

A History of Survey Disasters (APAC)

A History of Survey Disasters

IT teams need to ensure that the feedback platforms in their stack are secure. In this new webinar, Alchemer's CTO and CISO sit down with our host to give an overview of how the Alchemer enterprise feedback platform keeps customer data safe.

Learn about Alchemer's security posture and compliance, data management policies, and privacy certifications. We cover everything from CCPA to GDPR — reserve your seat today.

How Alchemer Protects Customer Data

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (EU)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (APAC)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent

Join Alchemer Mobile GM and Founder Robi Ganguly for a LIVE demonstration of Alchemer Digital. Learn how to better collect feedback in-app and use it to take action.

Robi will share the functionality available to Product Managers and app developers who use Alchemer Mobile and Alchemer Web. Robi will also share a view of Alchemer Mobile's backend, so you can fully see how easy it can be to collect and manage feedback. He will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 4-26-24

Join Alchemer thought leaders for the first in a new series of webinars — 15 minute webinars: Three Surprising Uses for Survey Software.

Learn from the Alchemer onboarding team the answers to these questions:
--What is the most surprising survey automation you've seen?
--What industries use survey software to permit access or mitigate risk?
--What are the most surprising or fun uses of the Alchemer Enterprise Feedback Platform?

Learn about the capabilities of survey software in less time than it takes to finish lunch. Join us for a 15-minute webinar — over coffee, on your break, or at the end of your day. Join us today!

15-Minute Webinars: Three Surprising Uses for Survey Software (EU)

15-Minute Webinars: Three Surprising Uses for Survey Software (APAC)

15-Minute Webinars: Three Surprising Uses for Survey Software

Customers are a Me, Not a We.
Empower and Empathize with Customer-Centric Sales and Marketing

Join this engaging, live discussion with Alchemer on how to put your customer at the heart of every sales and marketing decision, driving more focused selling and building opportunities for success. Join Mary Beth Addison, SVP of Sales and Susan McGovern, VP of Customer Value & Enablement, and learn the key components of a customer-centric sales and marketing organization and how to understand the voice of every customer.

Attendees will learn to:
- Understand and focus on the individual needs of every customer and prospect
- Empower your sales and marketing teams to understand and feel empathy for the customer
- Integrate customer input into every step of the customer journey

Empower and Empathize with Customer-Centric Sales and Marketing

Customer Centric

Customer Engagement

Customer Experience

Customer Marketing

Market Research

Marketing

Marketing Analytics

Voice of the Customer

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Empower and Empathize with Customer-Centric Sales and Marketing

Presented by

About this talk

More from this channel