What is Customer-Centricity? And how can it transform your business?

Presented by

Ryan Tamminga, VP of Customer Success — Susan McGovern, VP of Customer Value & Enablement

About this talk

A discussion with Alchemer on the cultural and technical business shifts that puts customers at the very core of the organization. Join Ryan Tamminga, VP of Customer Success, and Susan McGovern, VP of Customer Value & Enablement, and learn the key components of a customer-centric organization. Attendees will learn to: - Focus on individual customer experience first - Empower all employees to impact the customer experience - Put the customer at the heart of every business decision

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.