CX Predictions for 2022

Presented by

Jeannie Zaemes, Dir. of Growth Marketing; Vanessa Bagnato, Dir. of Enterprise Solutions; Sue Bonser, Dir. of Customer Support

About this talk

Are you ready for Customer Experience (CX) to evolve in 2022? Join us to learn: • How the pandemic killed brand loyalty. • Why reliance on surveys alone is a doomed strategy. • Why you'll beg the boss for automation. We predict great things for CX in 2022, but expect lots of surprises too. Tune in to learn about the trends impacting CX next year!

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.