Empathetic Customer Experience – Changing the Thinking

Presented by

Jeannie Zeames, Dir. of Growth Marketing - Alchemer, David Roberts, CEO - Alchemer, Alan Webber, VP Customer Experience - IDC

About this talk

Engaging the Customer by Creating Intimacy Through Technology Today’s customers have created the “experience economy.” Over 73% of customers say a good experience is key to brand loyalty. Enterprises are increasing technology investments that build an empathetic relationship with customers and create intimacy. Join industry experts Alan Webber, VP Customer Experience at IDC and David Roberts, CEO at Alchemer as they discuss: • How to build an empathetic relationship between customers and brands • A clear path to implement customer-centric transformation • The importance of technology in strengthening customer experience and driving business outcomes • Ways to take the voice of the customer out of dashboards and put it into the hands of team members

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.