How Amdocs Uses its Global B2B VoC Program to Drive Improvement

Presented by

Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs; Ryan Tamminga, SVP of Product and Services at Alchemer

About this talk

Join Amdocs, a leading global software and services provider to communications and media organizations, to hear how they use Alchemer to deliver a best-in-class Voice of the Customer (VoC) program. Amdocs monitors Customer Experience through a multi-phase Voice of the Customer program, and then uses the feedback to improve Customer Experience with tailored account improvement plans. Join Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer, for a live webinar to learn: --Why VoC is a valuable program. --How best to close the feedback loop. --How to maintain the human element in VoC programs. --How to introduce automation without losing the human touch.

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.