Maximize Value from your CX Program

Presented by

Jon Wood, Onboarding Manager; Alli Milne, Digital Learning Content Manager; Jeannie Zaemes, Director of Growth Marketing

About this talk

Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program — Attend our webinar on Wednesday, March 9, at 11am ET. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI

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Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.