Name: How Amdocs Uses its Global B2B VoC Program to Drive Improvement (EU)
Start: 2022-06-29T08:00:00Z
End: 2022-06-29T08:00:47.000Z
Location: BrightTALK
Rating: 0

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

The Alchemer feedback platform helps you build and deploy surveys, respond to customers, and analyze your results to get to quicker value. But how do you go about creating your first survey?

This is a quick introduction to the Alchemer feedback platform. Learn how to create a survey in minutes with Alchemer Training Specialist, Mike Cronley. Mike will guide viewers through the Alchemer platform, introduce you to basic functionality, and demonstrate how easy it can be to send your first survey.

Survey 101: Starting a Survey in Alchemer (EU)

Survey 101: Starting a Survey in Alchemer (APAC)

Survey 101: Starting a Survey in Alchemer

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. 

Here’s the problem we’re solving: 
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse (EU)

An Introduction to Text Analysis with Alchemer Pulse (APAC)

An Introduction to Text Analysis with Alchemer Pulse

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision?

Alchemer thought leaders Jeannie Zaemes, Director of Growth Marketing, and Jonathan Watanabe, Director of Sales Development, define and examine the idea of customer-centricity. They share stories and insights about the companies who are able to shine by putting the customer at the heart of the business. 

Learn how and why your company can become more customer-centric in this webinar.

The New Customer-Centric Sales and Marketing Model

Panels are a group of select audience members who take your survey. But how do you order a panel? And what kind of data will a panel return?

Alchemer's Wendy Wyss and Bret Kershner explain the basics of panels in this 24-minute webinar. Join to learn the basics and leave with all of the information you need to run your first panel.

Learn more at Alchemer.com/panel-services/.

Panels 101: A First-Timer's Guide to Panels (EU)

Panels 101: A First-Timer's Guide to Panels (APAC)

Panels 101: A First-Timer's Guide to Panels

Join Alchemer Strategic Customer Success Manager Kira Pachan for a demonstration of Alchemer Digital. Learn how to better collect feedback in-app or via the web, and use it to take action.

Kira will share the functionality available to Product Managers, marketers, and app developers who use Alchemer Digital to close the feedback loop with customers. Kira will also share a view of Alchemer Digital's backend, so you can fully see how easy it can be to collect and manage feedback. She will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 2-20-25

AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time?

Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience.

All registrants will receive a link to watch the webinar on-demand after the event.

How CX is Leveraging AI for Customer Benefit (EU)

How CX is Leveraging AI for Customer Benefit (APAC)

How CX is Leveraging AI for Customer Benefit

Learn how Alchemer Digital can help you generate new app users.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers gain new users of their app or website. 

Learn how feedback can help you gain new app users and hear the FanDuel success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Generate New App Users with Alchemer Digital

Reserve your seat for an exciting webinar about the market research trends we see on the horizon.

Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever, and how to respond when survey respondents have less time to devote to insights gathering.

This will be a must-see for market researchers and professionals who use research-backed analysis to improve their business.

5 Market Research Trends to Watch in 2025 (EU)

Join Amdocs, a leading global software and services provider to communications and media organizations, to hear how they use Alchemer to deliver a best-in-class Voice of the Customer (VoC) program. 

Amdocs monitors Customer Experience through a multi-phase Voice of the Customer program, and then uses the feedback to improve Customer Experience with tailored account improvement plans.

Join Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer, for a live webinar to learn:
--Why VoC is a valuable program.
--How best to close the feedback loop.
--How to maintain the human element in VoC programs.
--How to introduce automation without losing the human touch.

How Amdocs Uses its Global B2B VoC Program to Drive Improvement (EU)

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How Amdocs Uses its Global B2B VoC Program to Drive Improvement (EU)

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