Name: Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model
Start: 2022-08-09T15:00:00Z
End: 2022-08-09T15:00:36.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Win/Loss analysis is critical for any sales organization — you need to understand why you won or lost a deal.

But how do you gather feedback to inform your win/loss analysis? How do you follow up with Closed-Won AND Closed-Lost deals?

Alchemer equips sales teams with the tools they need to automatically and immediately capture feedback and then put it to use. This mini-webinar details how sales teams are using Alchemer to leverage prospect feedback to better inform their sales processes.

All registrants will receive a link after the event to watch the webinar on-demand.

Mini-webinar: How Sales Teams Understand Why they Won or Lost Deals

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel digital experience.

Lauren Lovelady, Manager of UX Strategy with Cracker Barrel, gives Alchemer the details when it comes to the importance of feedback collection, how the restaurant is bringing in a new generation of digital guests, and how AI-powered open text analysis (OTA) is driving the future of the digital experience. 

All registrants will receive an email after the event to watch on-demand.

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (EU)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (APAC)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future.

Alchemer thought leaders will discuss topics like sampling, logic, and email deliverability. They will outline how to avoid each disaster and ensure a successful survey. 

Reserve your seat to learn how to avoid survey disasters in 2024.

A History of Survey Disasters 2024 (EU)

A History of Survey Disasters 2024 (APAC)

A History of Survey Disasters 2024

Need to acquire new app downloads? Or do you need those app customers to use the app more?

This short webinar shares tips for acquiring, engaging, and retaining mobile app customers. Product managers and app developers will learn a lot about the process of generating new and more app customers.

Plus, see Alchemer Mobile in action! Customer Success Manager Kira Pachen shows us the Alchemer Mobile dashboard, giving you insight into how leaders like you collect and take action on in-app customer feedback.

Acquisition, Adoption, and Retention of Mobile App Customers

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. 

Here’s the problem we’re solving: 
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse (EU Demonstration)

An Introduction to Text Analysis with Alchemer Pulse (APAC Demonstration)

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

LIVE: Overcome 6 Key CX Challenges in 2025

An Introduction to Text Analysis with Alchemer Pulse (Demonstration)

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision?

Alchemer thought leaders Jeannie Zaemes, Director of Growth Marketing, and Jonathan Watanabe, Director of Sales Development, define and examine the idea of customer-centricity. They share stories and insights about the companies who are able to shine by putting the customer at the heart of the business. 

Learn how and why your company can become more customer-centric in this webinar.

The New Customer-Centric Sales and Marketing Model

The Alchemer feedback platform helps you build and deploy surveys, respond to customers, and analyze your results to get to quicker value. But how do you go about creating your first survey?

This is a quick introduction to the Alchemer feedback platform. Learn how to create a survey in minutes with Alchemer Training Specialist, Mike Cronley. Mike will guide viewers through the Alchemer platform, introduce you to basic functionality, and demonstrate how easy it can be to send your first survey.

Survey 101: Starting a Survey in Alchemer (EU)

Survey 101: Starting a Survey in Alchemer (APAC)

Survey 101: Starting a Survey in Alchemer

Join Alchemer Mobile Senior Enterprise Account Executive Chris Diakiwski for a LIVE demonstration of Alchemer Mobile. Learn how to better collect feedback in-app and use it to take action.

Chris will share the functionality available to product managers, marketers, and app developers who use Alchemer Mobile. Chris will also share a view of Alchemer Mobile's backend, so you can fully see how easy it can be to collect and manage feedback. Chris will pay particular attention to customer growth — how you generate new and more revenue by responding to customer feedback. He will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Fueling Customer Growth with Alchemer Mobile (Demonstration) 10-4-24

Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model

Sales Development

Marketing

Customer Care

Customer Advocacy

Customer Engagement

Sales Acceleration

Marketing and Sales Alignment

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model

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