Name: So, You've Collected Customer Feedback - Now What?
Start: 2023-03-06T14:35:00Z
End: 2023-03-06T14:35:49.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

The Alchemer feedback platform helps you build and deploy surveys, respond to customers, and analyze your results to get to quicker value. But how do you go about creating your first survey?

This is a quick introduction to the Alchemer feedback platform. Learn how to create a survey in minutes with Alchemer Training Specialist, Mike Cronley. Mike will guide viewers through the Alchemer platform, introduce you to basic functionality, and demonstrate how easy it can be to send your first survey.

Survey 101: Starting a Survey in Alchemer (EU)

Survey 101: Starting a Survey in Alchemer (APAC)

Survey 101: Starting a Survey in Alchemer

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

NEW: How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

Product and Marketing teams at banks and credit unions are under immense pressure to deliver an app customers can use (and maybe even love). 

Learn how financial services institutions leverage customer feedback to inform their marketing campaigns and product roadmap in this short webinar. Collecting feedback is just a part of it — we will also cover when and how to solicit feedback for the best responses, segmenting your user base by demographics or behavior, and talk through how customer sentiment can be used to improve your app. 

Reserve your spot today. (All registrants will receive a link after the event to watch on-demand.)

How Financial Services Leverage Customer Feedback for Retention and Growth

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

Join our new webinar entitled, "A History of Survey Disasters" to learn why surveys go wrong and how to make them right.

Alchemer support and digital content leaders come together to discuss common reasons why surveys go South and how to turn them back around. Learn about some of the common pitfalls, how to implement logic properly, and the behaviors you need to implement to take your survey creation to the next level.

Join Sri Ali, Technical Support Manager, and Alli Milne, Digital Learning Content Manager, for this fun 15-minute webinar!

A History of Survey Disasters (EU)

A History of Survey Disasters (APAC)

A History of Survey Disasters

IT teams need to ensure that the feedback platforms in their stack are secure. In this new webinar, Alchemer's CTO and CISO sit down with our host to give an overview of how the Alchemer enterprise feedback platform keeps customer data safe.

Learn about Alchemer's security posture and compliance, data management policies, and privacy certifications. We cover everything from CCPA to GDPR — reserve your seat today.

How Alchemer Protects Customer Data

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (EU)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent (APAC)

NEW: How Human Resources Better Onboards, Engages, and Retain Talent

Join Alchemer Mobile GM and Founder Robi Ganguly for a LIVE demonstration of Alchemer Digital. Learn how to better collect feedback in-app and use it to take action.

Robi will share the functionality available to Product Managers and app developers who use Alchemer Mobile and Alchemer Web. Robi will also share a view of Alchemer Mobile's backend, so you can fully see how easy it can be to collect and manage feedback. He will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 4-26-24

What happens AFTER you collect customer feedback?

Join Alchemer Mobile (formerly Apptentive) Chief Customer Officer - Mobile Christy Culp as she guides you through the steps that occur after feedback collection — analysis, response, taking action, closing the feedback loop, and more. 

It's possible to deliver a personalized experience, especially through the mobile application, which can make all the difference to consumers. Closing the feedback loop at scale is often the goal of brands like yours, but the complexity of these projects can seem intimidating. Software can help you close the loop. Learn from Christy about what is possible after feedback collection.

*This is a webinar replay. We will not be taking live questions. Please submit queries to Marketing@Alchemer.com.

So, You've Collected Customer Feedback - Now What?

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So, You've Collected Customer Feedback - Now What?

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