Name: Inform Your Product Roadmap and Prioritize Your Backlog
Start: 2023-03-15T20:31:00Z
End: 2023-03-15T20:31:49.000Z
Location: BrightTALK
Rating: 0

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

What does it really take to lead with customer experience at the core of your business strategy? 

Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve built and sustained a customer-first culture—through growth, transformation, and real business challenges. 
From scaling NPS and integrating feedback directly into operational systems to aligning leadership and frontline teams around CX data, you’ll hear firsthand how Company Sage turned CX into a competitive advantage. Andrew and Jeff will share lessons learned, memorable customer moments, and the strategies they use to ensure feedback leads to action—not just reports. 

Whether you’re just beginning your CX journey or looking to take your program to the next level, this session is packed with real-world advice, leadership insights, and inspiration you won’t want to miss.

Behind the Strategy: How Company Sage Delivers Stand Out CX

Behind the Strategy: How Company Sage Delivers Stand Out CX (EU)

Behind the Strategy: How Company Sage Delivers Stand Out CX (APAC)

Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how to connect customer experience (CX) investments to real financial outcomes. 

In this session, Jove shares how his perspective on CX has shifted—from seeing it as a cost center to recognizing its role in driving revenue, retention, and long-term growth. Together, Bo and Jove explore key metrics like customer lifetime value, NPS, and total cost of ownership, and provide practical advice on how CX teams can make stronger business cases, secure executive buy-in, and align initiatives with corporate strategy. Whether you're building a CX program or trying to scale one, this webinar offers a rare look into what matters most to Finance—and how to speak their language.

For a deeper dive into proving the value of your CX program, download our free guide, The CX Leaders Guide to the CFO  https://www.alchemer.com/resource/the-cx-leaders-guide-to-the-cfo/

Whether you're just getting started or looking to elevate your CX program, let us help you make the most out of your budget. Schedule a demo with Alchemer to learn more. https://www.alchemer.com/contact/

The Business of Feedback: A CFO's Perspective on CX

The Business of Feedback: A CFO's Perspective on CX (EU)

The Business of Feedback: A CFO's Perspective on CX (APAC)

Join us for How Top Retailers Build NPS Surveys That Get Results, a practical session in our "How to Build a CX Program" series.

Learn how to design, launch, and optimize Net Promoter Score (NPS) surveys that real shoppers will actually complete—and that your retail team can act on. We’ll cover the essentials to boost response rates and turn feedback into meaningful insights that drive business impact.

Ready to level up your CX program? Our Retail checklist walks you through how to turn feedback into real impact—one step at a time. https://www.alchemer.com/resource/the-retail-industrys-blueprint-to-leveling-up-cx/

To learn more about how Alchemer supports CX for retail visit us at https://www.alchemer.com/retail/

Build a Better Survey:  How Top Retailers Build NPS Surveys That Get Results

Build a Better Survey:  How Top Retailers Build NPS Surveys That Get Results (EU)

Build a Better Survey:  How Top Retailers Build NPS Surveys That Get Results (APAC)

We all know that open text feedback is a goldmine—customers are telling you exactly what they think, in their own words. But let’s be honest: digging through all that raw, unstructured text? It’s time-consuming, messy, and often overwhelming.

That’s where Alchemer Pulse comes in.
It’s AI-powered text analysis that cuts through the noise—automatically tagging, sorting, and surfacing the insights that matter most. So you can stop reading and start acting.

We’ll show you how Pulse transforms open text from a headache into your most powerful decision-making tool.

Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse

An Introduction to Text Analysis with Alchemer Pulse (EU)

We all know that open text feedback is a goldmine—customers are telling you exactly what they think, in their own words. But let’s be honest: digging through all that raw, unstructured text? It’s time-consuming, messy, and often overwhelming.

That’s where Alchemer Pulse comes in.
It’s AI-powered text analysis that cuts through the noise—automatically tagging, sorting, and surfacing the insights that matter most. So you can stop reading and start acting.

We’ll show you how Pulse transforms open text from a headache into your most powerful decision-making tool.
Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse (APAC)

The Business of Feedback: A CFO's Perpective on CX

In a recent study, 80% of respondents said they would pay more for the brands or products they love.  How do people feel about your brand? 

Understanding how your brand is perceived and its overall health can drive business outcomes.  In this webinar, we’ll dive into the value of monitoring your brand's health and the best practices for doing that.  
 
In this session, we’ll cover: 
- Why brand health tracking is crucial for companies in every industry 
- 5 tactical ways to use brand data to improve business outcomes  
- Real-world examples of how brand health tracking helps brands stay competitive 
- Best practices for executing an ongoing brand study 

Whether you’re looking to stay ahead of the competition or evolve your marketing strategy, this webinar will provide you with the knowledge and tools to understand the value of measuring your brand health.  

Join Alchemer’s CMO, Bo Bandy as she dives into the world of brand tracking and impacts with research expert Leslie Rich, and Jess Bradley, Alchemer account executive. They’ll explore how tracking key metrics like brand awareness, customer sentiment, and loyalty can transform your marketing strategy.

Understanding the Power of Brand Health Tracking

Understanding the Power of Brand Health Tracking (EU)

Understanding the Power of Brand Health Tracking (APAC)

Learn how Alchemer Digital can help improve your app product and inform your product roadmap.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. 

Learn how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504

Mini-Webinar: Improve Your App Product with Alchemer Digital

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

Overcome 6 Key CX Challenges in 2025 (EU)

Melanie Fox, Product Manager at Apptentive and Lu Reed, Senior Product Manager, share a practical demonstration of how to use customer feedback to validate and support product roadmap decisions.

Mel and Lu show exactly what tools and systems they use to collect, analyze, and act on customer feedback data. Specifically, they walk through what this looks like within the Alchemer Mobile product (but you don’t need to be a customer to understand what they’re doing).

In addition, they share how to:
--Analyze both qualitative and quantitative customer feedback without a dedicated market research or data analysis team.
--Optimize and configure surveys, Notes, and other in-app feedback collection tools.
--Consolidate and share data when it’s from different sources so you can see the bigger picture.
--Close the loop with customers who provided useful feedback.

Inform Your Product Roadmap and Prioritize Your Backlog

Product Development

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Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

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Inform Your Product Roadmap and Prioritize Your Backlog

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