Name: Customer Success Stories 2: Going Beyond NPS
Start: 2023-05-30T15:00:00Z
End: 2023-05-30T15:00:15.000Z
Location: BrightTALK
Rating: 3.5

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Join us for an Ask Alchemer Anything webinar with Alchemer’s CMO and CRO as we uncover why feedback is the most overlooked revenue engine in marketing. From a single survey comment that sparks a messaging pivot, to customer satisfaction scores that predict loyalty, feedback has the power to transform your strategy, and your bottom line.

Our CMO will be ready to answer all your marketing and CX questions and share real-world use cases of how our customers are tapping into their feedback to turn it into fuel for growth.

In this webinar, you’ll learn how to:

– Reframe feedback as a playbook for growth—not just a post-mortem
– Turn NPS and CSAT scores into campaigns that drive advocacy, loyalty, and conversions
– Spot hidden opportunities in customer sentiment and market research
– Use real-time feedback to optimize digital experiences and boost engagement
– Connect customer insights directly to revenue outcomes marketers care about

Why watch? Marketers who listen—really listen—gain a competitive edge. Your customers are already telling you what they want. The question is: are you hearing them?

Marketers Who Listen: Turning Customer Feedback into a Revenue Engine for Marketers

Marketers Who Listen: Turning Customer Feedback into a Revenue Engine for Marketers (EU)

Marketers Who Listen: Turning Customer Feedback into a Revenue Engine for Marketers (APAC)

In this fast-paced webinar, we’ll help you scale beyond one-off surveys with a fast, practical tour of the Alchemer platform. You’ll get a live demo of what you can build, including web and in-product feedback collection, automated workflows that help you close the loop, and reporting built for ongoing programs. We’ll also share real-world examples that show how teams use Alchemer to drive action across the business.

Along the way, we’ll use a simple decision framework to help you choose the right fit. You’ll learn when an Individual account is the best “move fast” option for a solo user or small team, and when the Business Platform makes sense for feedback programs that span departments, systems, and multiple touchpoints. You’ll leave with clear guidance on what you actually need from feedback software, plus a confident next step.

You won't want to miss this one! Register now and if you can't make it live, we'll send you a recording of the webinar.

Scaling Beyond Surveys: See What You Can Build With Alchemer

A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. 

Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program, build internal alignment, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive, mature market.  

You’ll walk away with: 
- How to build feedback loops that close the gap between customer input and company action. 
- Practical examples of how to operationalize PLG with tools, workflows, AI-powered analysis, and councils that drive alignment and faster decisions. 
- Proven frameworks for measuring success beyond NPS to connect customer experience directly to business outcomes. 
- Ways to turn customer advocacy into growth, retention, and revenue by scaling reviews, referrals, and storytelling across channels. 

Whether you're a product leader, CX strategist, or growth marketer, you’ll walk away with actionable ways to build stronger relationships and drive measurable impact.

Turning voice of the customer into revenue: Lessons in product-led growth

Turning voice of the customer into revenue: Lessons in product-led growth (EU)

Turning voice of the customer into revenue: Lessons in product-led growth (APAC)

What’s next for customer experience? In this forward-looking episode, Alchemer CMO Bo Bandy sits down with Ryan Tamminga, SVP of Product and Services, to dig into the trends that will shape how organizations listen, learn, and act in 2026.

Together, they unpack the shifts already gaining momentum and the ones poised to redefine how teams deliver standout experiences. Expect bold ideas, practical insights, and a few surprises along the way.

If you’re shaping CX strategy, or you just want to stay a step ahead, this is an episode you won’t want to miss.

The Business of Feedback Ep 6: 2026 CX Predictions

The Business of Feedback Ep 6: 2026 CX Predictions (EU)

The Business of Feedback Ep 6: 2026 CX Predictions (APAC)

Is your business showing up where your customers are searching? In this webinar, we’ll show you how to make your listings work harder — and drive real results.

With Alchemer’s acquisition of Chatmeter, we’re combining powerful feedback and CX tools with the industry’s leading local SEO technology, helping you take your Google Business Profile to the next level.

Join our listings experts for Listings 101: Your Google Business Profile Masterclass and discover why your GBP is the key to local visibility. Plus how to verify, optimize, and enhance your profile to attract more customers.

You’ll learn:
- The fundamentals of local SEO and why your listings matter more than ever
- How to navigate Google’s verification process and avoid common pitfalls
- Optimization tips that improve credibility and drive traffic
- The latest features and AI search enhancements shaping local visibility
- Plus, a live Q&A with our Chatmeter experts

Don’t miss this opportunity to get hands-on guidance from the experts behind Chatmeter’s proven local SEO solutions — now part of Alchemer. https://www.alchemer.com/chatmeter/

Listings 101: Your Google Business Profile Masterclass

Listings 101: Your Google Business Profile Masterclass (EU)

Listings 101: Your Google Business Profile Masterclass (APAC)

Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to route it to teams who can act on it, how to display reports for executives, and how to iterate on your NPS question for continued success.

This short webinar dives into the Alchemer platform. Be prepared to see how fast and easy it can be to create surveys and collect feedback with Alchemer Survey.

Watch Mike's first webinar about setting up a successful NPS question here: https://www.brighttalk.com/webcast/18320/575211

Customer Success Stories 2: Going Beyond NPS

Customer Experience

survey

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Customer Success Stories 2: Going Beyond NPS

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Alchemer