Improve brand reputation by closing the feedback loop in mobile

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Presented by

Jonny Davies, Head of Customer Experience at AppFollow; Robi Ganguly, Alchemer Mobile Founder and GM

About this talk

Host Jeannie Zaemes welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your overall brand reputation. Jonny and Robi will discuss why brands need to monitor their reputation in the app stores, but broaden the discussion as well, covering how your mobile app reputation can be full of leading indicators that alert you to challenges before they become real brand reputation problems. Your end goal is to be able to close the customer feedback loop and anticipate brand challenges before they happen, turning a reactive process into a proactive one. This webinar will be full of tips for product, marketing, and CX teams hoping to improve both their mobile app reputation and their overall brand reputation. Reserve your seat today! (All registrants will receive a link to watch the webinar on-demand after the event.)
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Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. --------------About Alchemer: Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. Expect more from feedback.