Improve brand reputation by closing the feedback loop in mobile

Presented by

Jonny Davies, Head of Customer Experience at AppFollow; Robi Ganguly, Alchemer Mobile Founder and GM

About this talk

Host Jeannie Zaemes welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your overall brand reputation. Jonny and Robi will discuss why brands need to monitor their reputation in the app stores, but broaden the discussion as well, covering how your mobile app reputation can be full of leading indicators that alert you to challenges before they become real brand reputation problems. Your end goal is to be able to close the customer feedback loop and anticipate brand challenges before they happen, turning a reactive process into a proactive one. This webinar will be full of tips for product, marketing, and CX teams hoping to improve both their mobile app reputation and their overall brand reputation. Reserve your seat today! (All registrants will receive a link to watch the webinar on-demand after the event.)
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The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.