Name: How to Stay Customer-Obsessed After Digital Transformation (APAC)
Start: 2025-01-08T01:00:00Z
End: 2025-01-08T01:00:19.000Z
Location: BrightTALK
Rating: 5

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program.

The topic today is integrations - the benefits of allowing data to move between your business systems. Ryan outlines 4 ways integrations can help your team move faster, make more data-informed decisions, and improve the customer experience. 

Catch up on The Business of Feedback Episode 1: The State of CX - https://www.brighttalk.com/webcast/18320/630645?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=630645

All registrants will receive a link to watch on-demand after the presentation.

The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations

The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (EU)

The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (APAC)

Stop letting your valuable feedback data collect dust.
Your teams work hard to gather customer insights—don’t let that data sit locked away in a spreadsheet or a warehouse where no one uses it. In this quick, practical session, you’ll see how to plug Alchemer Connect into your existing tech stack so feedback automatically flows wherever you need it: Excel, Sheets, Snowflake, Redshift—wherever your team already lives.

We’ll show you how to break down silos and transform survey data into real-time insights that your teams can actually act on—without the manual exports, clunky workarounds, or forgotten files.

What you’ll learn:
-Best practices for syncing customer feedback with your reporting and analytics tools
-Real-world examples of data flows from survey to Snowflake (and beyond)
-A live demo of how easy it is to set up real-time data syncs
-The real business impact: faster insights, better collaboration, and smarter decisions

Explore what Alchemer Connect can do for your team today. https://www.alchemer.com/connect/

Plug in and power up: Feedback to wherever you store your data

Plug in and power up: Feedback to wherever you store your data (EU)

Plug in and power up: Feedback to wherever you store your data (APAC)

Ready to unlock the true power of your CRM? Join us for a quick but mighty session where we’ll show you how to automate the flow of customer feedback straight into your CRM — and keep it fresh, actionable, and always up to date.

In this mini-webinar, you’ll learn how Alchemer Connect helps you close the loop between feedback and follow-up. Discover best practices, see a demo of the product, and get inspired by how companies use connected feedback to drive smarter decisions and build stronger customer relationships.
No more scattered data. No more stale insights. Just seamless CRM automations that keep your team one step ahead.

Explore what Alchemer Connect can do for your team today. https://www.alchemer.com/connect/

Automate feedback: Make your CRM smarter

Automate feedback: Make your CRM smarter (EU)

Automate feedback: Make your CRM smarter (APAC)

Cracker Barrel is serving up more than comfort food—they're dishing out insights. 

Lauren Lovelady, Manager of UX Strategy at Cracker Barrel, joins us to share how customer feedback is fueling innovation. She’ll explain how they’re attracting a new wave of digital guests and why AI-powered open text analysis (OTA) is the secret ingredient shaping the future of their digital journey.

Can't make it live? No problem. All registrants will get an on-demand recording straight to their inbox after the event.

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

Cracker Barrel is serving up more than comfort food—they're dishing out insights.

Lauren Lovelady, Manager of UX Strategy at Cracker Barrel, joins us to share how customer feedback is fueling innovation. She’ll explain how they’re attracting a new wave of digital guests and why AI-powered open text analysis (OTA) is the secret ingredient shaping the future of their digital journey.

Can't make it live? No problem. All registrants will get an on-demand recording straight to their inbox after the event.

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (EU)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (APAC)

What does it really take to lead with customer experience at the core of your business strategy? 

Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve built and sustained a customer-first culture—through growth, transformation, and real business challenges. 
From scaling NPS and integrating feedback directly into operational systems to aligning leadership and frontline teams around CX data, you’ll hear firsthand how Company Sage turned CX into a competitive advantage. Andrew and Jeff will share lessons learned, memorable customer moments, and the strategies they use to ensure feedback leads to action—not just reports. 

Whether you’re just beginning your CX journey or looking to take your program to the next level, this session is packed with real-world advice, leadership insights, and inspiration you won’t want to miss.

Behind the Strategy: How Company Sage Delivers Stand Out CX

Behind the Strategy: How Company Sage Delivers Stand Out CX (EU)

Behind the Strategy: How Company Sage Delivers Stand Out CX (APAC)

Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how to connect customer experience (CX) investments to real financial outcomes. 

In this session, Jove shares how his perspective on CX has shifted—from seeing it as a cost center to recognizing its role in driving revenue, retention, and long-term growth. Together, Bo and Jove explore key metrics like customer lifetime value, NPS, and total cost of ownership, and provide practical advice on how CX teams can make stronger business cases, secure executive buy-in, and align initiatives with corporate strategy. Whether you're building a CX program or trying to scale one, this webinar offers a rare look into what matters most to Finance—and how to speak their language.

For a deeper dive into proving the value of your CX program, download our free guide, The CX Leaders Guide to the CFO  https://www.alchemer.com/resource/the-cx-leaders-guide-to-the-cfo/

Whether you're just getting started or looking to elevate your CX program, let us help you make the most out of your budget. Schedule a demo with Alchemer to learn more. https://www.alchemer.com/contact/

The Business of Feedback: A CFO's Perspective on CX

The Business of Feedback: A CFO's Perspective on CX (EU)

In the wake of Digital Transformation, organizations have had to fundamentally change the way they do business and connect with their customers. This webinar looks at how brands can stay customer-obsessed in a very new and ever-changing digital business environment.

Alchemer Strategic Customer Success Manager Kira Pachen will help explain the changes impacting CX, marketing, and product teams navigating a post-digital transformation world. 

She will outline trends like struggling customer retention, budget cuts for CX teams, and the growing reliance on technologies like artificial intelligence (AI). She will also share stories of companies who reap the rewards of staying customer-obsessed during difficult times, growing revenue and loyalty.

All registrants will receive a link to watch the webinar on-demand after the event.

How to Stay Customer-Obsessed After Digital Transformation (APAC)

Customer Experience

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How to Stay Customer-Obsessed After Digital Transformation (APAC)

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