Name: How CX is Leveraging AI for Customer Benefit (EU)
Start: 2025-02-19T09:00:00Z
End: 2025-02-19T09:00:28.000Z
Location: BrightTALK
Rating: 0

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Learn how Alchemer Digital can help you improve customer loyalty.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs. 

Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video.

Watch all of the Alchemer Digital mini-webinars:
Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. 

Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything you need to know about panels, and didn't know to ask. This webinar covers topics like how to keep respondents from gaming the system, what you as the panel requester will need to do, and how much you should plan to invest for your panel program.

Join this short webinar for all of the details around panel fulfillment. 

Panels 101: https://www.brighttalk.com/webcast/18320/569889

Panels 201: Respondents, Roles, and Costs (EU)

Panels 201: Respondents, Roles, and Costs (APAC)

Panels 201: Respondents, Roles, and Costs

Learn how Alchemer Digital can help improve your app product and inform your product roadmap.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. 

Learn how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504

Mini-Webinar: Improve Your App Product with Alchemer Digital

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?

Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of strong privacy regulations, and the back-story of how PCH evolved into a top data provider.

All registrants will receive a link to watch the video on-demand after the event.

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (EU)

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

Learn how Alchemer Digital can help drive app retention to improve customer lifetime value (LTV).

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers drive early app retention in order to optimize customer LTV. 

Learn how feedback can help you drive retention and hear the Alkami success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

Join Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) for an engaging conversation about how to supercharge your CX program.

The topic today is integrations - the benefits of allowing data to move between your business systems. Ryan outlines 4 ways integrations can help your team move faster, make more data-informed decisions, and improve the customer experience. 

Catch up on The Business of Feedback Episode 1: The State of CX - https://www.brighttalk.com/webcast/18320/630645?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=630645

All registrants will receive a link to watch on-demand after the presentation.

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (EU)

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations (APAC)

NEW: The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations

This webinar serves as a short introduction to our newest product, Alchemer Workflow. 

Join host Jeannie Zaemes, Director of Growth Marketing, as she welcomes our two guests, Vanessa Bagnato, Director of Product Marketing and Alli Milne, Manager of Product Content and Adoption. 

This webinar speaks to why closing the loop with customers and employees is so important, how Alchemer approached this market challenge, and how exactly Alchemer Workflow helps companies close the feedback loop.

This short webinar dives into the Alchemer Workflow product — be ready for a short introduction to our no-code feedback workflow engine.

How Alchemer Workflow Helps Close the Customer Feedback Loop

Nonprofits are under incredible pressure to do more with less. How do they determine where to invest resources and deploy programs?

History Colorado's Director of Evaluation and Impact Shannon Haltiwanger joins Alchemer to discuss their template for successful engagement. Shannon will explain how History Colorado makes data-informed decisions about their programs and services. Topics will include setting up a robust feedback program, survey analysis, impact reports, and how to glean insights from member feedback.

All registrants will receive a link to watch the webinar on-demand after the event.

How Nonprofits and Gov't Agencies Make Data-Informed Decisions: History Colorado’s Template for Successful Engagement

NPS is simple to understand and almost universal. But, is this metric valuable to the business?

Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an engaging conversation about the value of NPS. Topics covered include pros/cons, considerations for existing NPS programs, and advice on setting up your first NPS survey. Learn how to make this tricky metric tell you more about customer satisfaction and likelihood to retain. 

Catch up on previous episodes!
The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations
https://www.brighttalk.com/webcast/18320/636770?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=636770

The Business of Feedback 1: The State of CX and 2025 Predictions
https://www.brighttalk.com/webcast/18320/630639?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=630639

The Business of Feedback 3: Does NPS Still Matter?

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time?

Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience.

All registrants will receive a link to watch the webinar on-demand after the event.

How CX is Leveraging AI for Customer Benefit (EU)

Customer Experience

Artificial Intelligence

Generative AI

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How CX is Leveraging AI for Customer Benefit (EU)

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