Name: Reviews to Revenue: How to Understand What Your Customers Really Care About
Start: 2026-02-10T17:00:00Z
End: 2026-02-10T17:00:29.000Z
Location: BrightTALK

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Customers are sharing everything—reviews, social posts, survey comments, even videos—but most of that feedback never makes it to the teams who need it.

In this webinar, we’ll show how AI-powered reputation management helps multi-location brands cut through the noise, surface real customer insights, and act before small issues turn into full-blown crises. You’ll get a practical look at how modern AI transforms feedback into signals you can trust, and revenue-driving decisions you can make faster.

In this webinar, you’ll learn how to:
- Capture and analyze customer feedback across reviews, social, surveys, and more—without manual effort
- Use AI to uncover trends, sentiment, and risks traditional keyword searches miss
- Identify potential brand risks early and respond before they escalate
- Turn real-time customer insights into smarter, faster business decisions
- Move from reactive reputation management to proactive brand protection

Reviews to Revenue: How to Understand What Your Customers Really Care About (EU)

Reviews to Revenue: How to Understand What Your Customers Really Care About (APAC)

A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. 

Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program, build internal alignment, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive, mature market.  

You’ll walk away with: 
- How to build feedback loops that close the gap between customer input and company action. 
- Practical examples of how to operationalize PLG with tools, workflows, AI-powered analysis, and councils that drive alignment and faster decisions. 
- Proven frameworks for measuring success beyond NPS to connect customer experience directly to business outcomes. 
- Ways to turn customer advocacy into growth, retention, and revenue by scaling reviews, referrals, and storytelling across channels. 

Whether you're a product leader, CX strategist, or growth marketer, you’ll walk away with actionable ways to build stronger relationships and drive measurable impact.

Turning voice of the customer into revenue: Lessons in product-led growth

Turning voice of the customer into revenue: Lessons in product-led growth (EU)

Turning voice of the customer into revenue: Lessons in product-led growth (APAC)

Reviews to Revenue: How to Understand What Your Customers Really Care About

Ready to unlock the true power of your CRM? Join us for a quick but mighty session where we’ll show you how to automate the flow of customer feedback straight into your CRM — and keep it fresh, actionable, and always up to date.

In this mini-webinar, you’ll learn how Alchemer Connect helps you close the loop between feedback and follow-up. Discover best practices, see a demo of the product, and get inspired by how companies use connected feedback to drive smarter decisions and build stronger customer relationships.
No more scattered data. No more stale insights. Just seamless CRM automations that keep your team one step ahead.

Explore what Alchemer Connect can do for your team today. https://www.alchemer.com/connect/

Automate feedback: Make your CRM smarter

Automate feedback: Make your CRM smarter (EU)

Automate feedback: Make your CRM smarter (APAC)

The Big Picture: Why Open Text Feedback Matters 

This webinar explores how Alchemer Pulse, our AI-powered open-text analysis platform, helps organizations turn unstructured feedback into actionable insights — fast. 

Join the Alchemer team as they unpack how leading B2C and B2B teams are moving beyond traditional quantitative surveys to capture real customer voice at scale. 

We’ll cover: 
- The shift from structured surveys to continuous, open-text conversations. 
- Why nuance in customer feedback drives retention, innovation, and competitive advantage. 
- How teams are using Pulse to analyze hundreds of thousands of comments — across languages — in hours, not months. 

You’ll see Pulse in action, with real customer stories and outcomes, plus a look ahead at what’s next for listening at scale. 

If you’ve ever wondered how to make qualitative customer feedback truly actionable — without a heavy analytics lift — this session is for you. 
Learn more about Alchemer Pulse here --> https://www.alchemer.com/pulse/

Unlocking More ROI with AI-powered open-text analysis platform Alchemer Pulse

Unlocking More ROI with AI-powered open-text analysis platform Alchemer Pulse (EU)

Unlocking More ROI with AI-powered open-text analysis platform Alchemer Pulse (APAC)

Is your business showing up where your customers are searching? In this webinar, we’ll show you how to make your listings work harder — and drive real results.

With Alchemer’s acquisition of Chatmeter, we’re combining powerful feedback and CX tools with the industry’s leading local SEO technology, helping you take your Google Business Profile to the next level.

Join our listings experts for Listings 101: Your Google Business Profile Masterclass and discover why your GBP is the key to local visibility. Plus how to verify, optimize, and enhance your profile to attract more customers.

You’ll learn:
- The fundamentals of local SEO and why your listings matter more than ever
- How to navigate Google’s verification process and avoid common pitfalls
- Optimization tips that improve credibility and drive traffic
- The latest features and AI search enhancements shaping local visibility
- Plus, a live Q&A with our Chatmeter experts

Don’t miss this opportunity to get hands-on guidance from the experts behind Chatmeter’s proven local SEO solutions — now part of Alchemer. https://www.alchemer.com/chatmeter/

Listings 101: Your Google Business Profile Masterclass

Listings 101: Your Google Business Profile Masterclass (EU)

Listings 101: Your Google Business Profile Masterclass (APAC)

In this fast-paced webinar, we’ll help you scale beyond one-off surveys with a fast, practical tour of the Alchemer platform. You’ll get a live demo of what you can build, including web and in-product feedback collection, automated workflows that help you close the loop, and reporting built for ongoing programs. We’ll also share real-world examples that show how teams use Alchemer to drive action across the business.

Along the way, we’ll use a simple decision framework to help you choose the right fit. You’ll learn when an Individual account is the best “move fast” option for a solo user or small team, and when the Business Platform makes sense for feedback programs that span departments, systems, and multiple touchpoints. You’ll leave with clear guidance on what you actually need from feedback software, plus a confident next step.

You won't want to miss this one! Register now and if you can't make it live, we'll send you a recording of the webinar.

Scaling Beyond Surveys: See What You Can Build With Alchemer

Scaling Beyond Surveys: See What You Can Build With Alchemer (EU)

Customer Data Platform

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Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Reviews to Revenue: How to Understand What Your Customers Really Care About

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Alchemer

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