Name: How HESTA use Okta to Increase Customer Trust and Optimize Experience
Start: 2021-05-14T04:05:00Z
End: 2021-05-14T04:05:40.000Z
Location: BrightTALK
Rating: 0

Okta is the World’s Identity Company. As the leading independent Identity partner, we free everyone to safely use any technology — anywhere, on any device or app. The most trusted brands trust Okta to enable secure access, authentication, and automation. With flexibility and neutrality at the core of our Okta Workforce Identity and Customer Identity Clouds, business leaders and developers can focus on innovation and accelerate digital transformation, thanks to customizable solutions and more than 7,000 pre-built integrations. We’re building a world where Identity belongs to you. Learn more at okta.com/au

According to Okta’s latest State of Zero Trust report, almost all APAC companies surveyed will have a Zero Trust strategy in plan or in play by the end of 2023. Many of these organisations have moved beyond the preliminary phases of implementation such as MFA, SSO and connected user directories.
Watch the session as we unpack the findings from this year’s report, and reveal what this means for the future of Zero Trust adoption in APAC.
You'll learn more about what's driving the rapid adoption of Zero Trust, why you should prioritise Identity as the foundation of your Zero Trust strategy and how to accelerate your Zero Trust journey into more complex stages.

Security Evolution Series: State of Zero Trust 2023 Webinar with AWS and ZScaler

In the world of Identity and Access Management (IAM), Customer Identity and Access Management (CIAM) is a distinct domain focused on creating secure and user-friendly experiences for consumers. Join us as we delve into Okta's 2022 State of Secure Identity Report, analysing billions of authentications to reveal trends and strategies for enhancing consumer security and privacy.

Agenda
- The latest trends in sign-up fraud across industries.
- Which sectors are most affected by credential stuffing attacks.
- How cyber adversaries target multi-factor authentication (MFA) in consumer apps.
- The frequency of login attempts with breached credentials.

Secure Identity: Insights from the 2022 Report

Join us for a fireside chat as we bring together Okta's SVP Product, Cassio Sampaio & Victor Dominello, Former New South Wales Government Minister for Customer Service and Digital Government to discuss their unique perspectives, team priorities, and collaborative efforts in driving efficient innovation. Gain valuable insights into how these leaders leverage SaaS applications to streamline processes, foster collaboration, and deliver groundbreaking solutions. Discover the strategies they employ to align their teams, maximize efficiency, and harness the power of SaaS apps to stay ahead in today's fast-paced digital landscape.

Speakers

Cassio Sampaio, SVP, Product - Customer Identity, Okta
Victor Dominello, Former New South Wales Government Minister for Customer Service and Digital Government, ServiceGen

Innovations in digital identity and citizen experience: A fireside chat

Join us for an insightful webinar where we will delve into the world of phishing-resistant authentication and explore the journey that Okta and its customers are undertaking to enhance their security posture.

Phishing attacks continue to be a serious threat to organisations, with credential-based phishing attacks leading to costly breaches and security breaches. In an era where traditional multi-factor authentication (MFA) methods are increasingly under attack and susceptible to phishing, it's crucial for businesses to explore more secure alternatives.

- Discover the key characteristics that make certain MFA methods more resilient against phishing attempts, safeguarding your workforce from malicious actors.
- Learn about the WebAuthn standard and how it provides robust security for your authentication processes, ensuring a strong defence against phishing attacks.
- Uncover a comprehensive strategy to combat phishing attacks on multiple fronts, reducing the risk of unauthorised access and data breaches.
- Receive practical insights and step-by-step guidance on implementing phishing-resistant multi-factor authentication within your organisation, ensuring a smooth and secure transition.

Defend Your Workforce with Phishing-Resistant MFA

Looking to enhance your digital customer experience while ensuring data privacy and reducing security risks? 

Join us for our upcoming virtual webinar on Unlocking Success with Customer Identity: Strategies for Digital Natives and gain valuable insights from Asia Pacific leaders, as we delve into the future of CIAM (Customer Identity and Access Management) for digital natives.

This webinar is based on Okta’s latest report, which offers a quantitative analysis of how Digital Native Businesses (DNBs) and Independent Software Providers (ISVs) in APJ are approaching identity. The report provides recommendations for business leaders looking to improve their digital customer experience, focus on developer innovation, and reduce security risk.

Our esteemed speakers include Clare Robson, Director of Product Marketing at Okta, Leah Osborn, Identity & Authentication Product Owner at PEXA, and Joe Waller, CTO at Finder. They will share their expertise and firsthand experiences, offering unique insights into the challenges and opportunities surrounding CIAM. 

• Discover how the rise of remote work has impacted digital customer experiences and how businesses can adapt to new topographies.
• Learn how to cultivate transparent, zero-party relationships with your customers and build brand trust in a cookieless future.
• Explore the benefits of investing in a CIAM solution like Okta, and how it can drive consumer and business value, time to market, and the bottom line.
• Understand the importance of balancing all the organisation requirements that are impacted by customer identity and how IDaaS optimises for security, UX, and resource efficiency.

Join us and discover how Okta CIC can help you streamline your digital customer experience while ensuring data privacy and building brand trust.

Unlocking Success with Customer Identity: Strategies for Digital Natives

Join us as we delve into the pivotal decision of building or buying a B2B SaaS Customer Identity solution. When developing web or mobile apps, every team faces the challenge of efficiently adding new functionalities. This webinar will shed light on the specific considerations for B2B SaaS companies in managing Customer Identity and the impact it has on time-to-market. Discover how leveraging a pre-built B2B SaaS solution can not only expedite your development process but also enhance scalability, security, and compliance. 

In this webinar, we will explore:

- The unique complexities and challenges of managing Customer Identity in the B2B SaaS context
- Strategies to accelerate time-to-market and achieve competitive advantage
- Lowering the total cost of ownership (TCO) for B2B SaaS application development
- Mitigating the risk of security and compliance breaches in the B2B SaaS landscape
- Empowering developers and improving engineering efficiency with pre-built solutions
- Achieving high scalability and reliability for B2B SaaS offerings through optimised Customer Identity management.

Exploring the Build vs. Buy Dilemma for Customer Identity Solutions

What is a “Digital Identity” and will it help accelerate the delivery of secure, private and seamless access to Government provided IT Services?

This session will cover:
- Would a “Digital Identity” help solve exposure challenges?
- What exactly is a “Digital Identity” and who would own it?
- Would it help provide that perfect Citizen Journey - security, private, seamless - for Government provided IT Services?

Speakers/Panellists:
James Darwin, Senior Solutions Engineer, Okta - main speaker
Clare Robson, Director Solutions Marketing, APAC, Okta - panellist
Partner: Natalie Reed, Director of Digital Identity, Deloitte - panellist

Digital Identity for Public Sector

In Part One of our Security Evolution Series, we ran through the findings of Okta's Zero Trust Report, and security leaders from Okta, AWS and CrowdStrike discussed the rapid adoption of Zero Trust.

Watch Part Two to learn how AWS manages security of the cloud, and how an ecosystem of best-of-breed partners help you manage security in the cloud. 
 
During this session Okta, AWS, CrowdStrike and Zscaler solution engineers will showcase how we work together to ensure users, devices and workloads can be securely and seamlessly accessed from any location.

Security Evolution Series - Part Two: Zero Trust in Action

Universities and higher education institutions are under pressure to modernise, improve learning processes and optimise technology throughout the full student lifecycle. This is a complex endeavour spanning the application process, student enrollment, post-graduate engagement, alumni & staff integration, and more. 

While budgets remain tight, IT leaders grapple each year with how to provide services and support for existing technologies and systems while planning for change, and funding future needs with limited resources. Hiring and retaining key talent is difficult and likely to remain so in the near future. All of this is underpinned by the need for watertight security.

This showcase will discuss how educational institutions can run more efficiently and improve user experience by: 
• Providing secure and seamless access for employees & corporate services
• Engaging students with seamless, secure access to hybrid learning
• Engaging alumni throughout their careers with life long learning engagement
• Streamlining access for researchers with the ability to translate research into commercial solutions
• Strengthening your global network by providing secure international education

CAUDIT Showcase: Enabling Modern & Secure Identity Solutions for Education

Every team building a web or mobile app faces the same dilemma with every new piece of functionality: build in-house or use out-of-the-box services to make the job easier and faster. And, more often than not, it starts with the fundamental choice of how to provide for authenticated user access.

“Our developers can handle customer identity.” It’s a login box. How hard could it be?

But customer identity and access management is so much more than just the login box. As businesses grow and add features, maintaining a robust homegrown solution is a major drain on resources. Developer hours are a precious resource, and time spent on DIY identity, security and privacy compliance is time taken away from core business innovation.

Join us at our EspreSSO Shot series for an afternoon cup as we explore how Okta's identity solution is adaptable, continuous, and delivered with as little friction as possible so resources and efforts can be laser focused on driving the company vision and offering the best customer experience.

Agenda
- Get back to core innovation and accelerate time-to-market
- Lower the total cost of ownership (TCO) of application development
- Reduce the risk of a security and compliance breach
- Keep developers motivated and improve engineering efficiency
- Deliver high scalability and reliability

Build vs. Buy: Is Managing Customer Identity Slowing Your Time to Market?

The recent spate of high-profile cyber-attacks has spurred many organizations to revisit their online customer identity security posture.  

When it comes to combating abuse, there is no silver bullet. Okta supports the principle of layered protection in security that uses a variety of signals to detect and mitigate attacks. Hear from our experts while they share insights from our observations and analysis with a focus on the defensive measures built into our platform to combat modern cyber attacks .  We will also take a sneak peek into upcoming security features and capabilities to help our customers stay ahead of the game.

The capability is called Attack Protection and can easily be enabled in your tenants to unlock a collection of features designed to help you strike that perfect balance between quality of user experience and leading practice security measures.

Why attend?
- Deep dive session on Attack Protection; 
- Strategies to defend your applications from bot attacks, detecting anomalies based on suspicious IPs, breached credentials and user context;

Keep Your Applications Secure with Okta Attack Protection

Building Your Online Identity: Featuring The Next Breed of Australian Winemakers

Join us in preparation for 2023!

On behalf of Okta and Innovatus Media, you are invited to join us for an event hosted by Innovatus Media and Okta. Join us as we raise a glass to the future of Australian winemaking and the importance of building a strong digital identity for your business' 2023 strategy.

Get ready to sip, savor, and learn as we explore the latest trends and innovations in Australian winemaking with Five Way Cellars, one of Australia’s leading boutique wine houses that specialises in unique and up and coming wine producers.

Alongside the latest research and insights into how you can use digital identity as the cornerstone of your security strategy, we'll also be hosting a wine tasting featuring some of the best vintages from Five Way Cellars Australia has to offer. Don't miss this opportunity to network online with fellow business leaders and wine enthusiasts alike.

New Year, New Identity

Everyone knows the fundamental impact that the consumer and SaaS apps explosion has made in how we live and work. It doesn’t matter if you're in the public sector or selling pizzas — for every industry of every size, digital business is just business now.  And underpinning the ability to deliver secure, convenient, and delightful digital experiences is your customers’ digital identity.

The future of the internet will be based on trusted digital relationships as consumers and companies adopt the concept that ‘trust is a two-way street.’  Today’s ubiquitous login boxes, with their user ID and password fields, will be replaced with user-centric systems that favour convenience (without sacrificing security or privacy) and that are built on trust.

Nicholas Tan and Jim Katsos will discuss:
     -  What can companies do to improve customer experience and avoid friction for customers signing up?
     -  How can leaders maximise time and effort building and maintaining multiple in-house identity services?
     -  How can companies develop their applications and move them to a modern architecture?

Okta Insights: Building a world where Identity belongs to you

Every team building a web or mobile app faces the same dilemma when adding new functionality: Should we build it in-house or use out-of-the-box services? And, more often than not, authenticated user access sparks the debate.

For those that opt to build Customer Identity solutions in house, the logic looks like this: Our developers can handle customer identity. It’s a login box. How hard could it be?

But Customer Identity is so much more than just the login box. As businesses grow and add features, maintaining a homegrown solution can be a major drain on resources. Developer time spent on DIY identity, security, and privacy compliance is time taken away from core business innovation.

In this webinar, we will discuss how dev teams can:
Lower the total cost of ownership (TCO) of application development
Reduce the risk of a security and compliance breach
Keep developers motivated and improve engineering efficiency

Build vs. Buy: Is Managing Customer Identity Slowing Your time to Market?

In today’s world of heightened cyber defence, Identity Governance and Administration (IGA) tools are a critical component of Identity and Access Management (IAM). How can you improve security beyond traditional, distributed systems to meet the newer demands of our cloud-first world?
A new, unified IAM and governance solution category is emerging and is expected to be the preferred method for governance needs moving forward. Join Okta expert David Edwards for a 9-minute webinar to learn how Okta Identity Governance (OIG) ensures a strong enterprise security posture that mitigates modern risks and improves efficiency, including:

- What is a unified IAM and governance solution?
- Benefits of using a single platform for identity and governance needs
- Okta Identity Governance features deep dive

Modernise Identity Governance with a Unified Solution

Whether your business is just getting started or well on its way, your online presence will play a vital role in how customers experience your business.  Delivering a perfect balance of a great user experience along with the highest level of security will be key to gaining your customers’ trust and helping protect your business.  
 
Join us for this session, where we will cover topics such as:
- Why should digital customer experience matter now more than ever before?
- What are some of the most common or significant cyber threats for organisations?
- Keeping up with demanding compliance mandates
- Navigating the cybersecurity skills gap

Finding the balance between security and your customer’s digital experience

An average company uses a variety of solutions to help customers tap into its resources safely and appropriately. You might have some tools that allow your consumers to sign in to your digital tools, others that track what users do while they're on your website, and a third set that records the purchases your customers make in-person and online.

A customer identity and access management system, or CIAM, allows you to harness all of the data you have about your customers in one safe, secure spot. 
 
Join this webinar with Jim Katsos, Senior Manager, Solutions Engineering from Okta, to hear the capabilities of a typical CIAM product:

Registration: By registering with your CIAM system, customers can access your website, your apps, your database, and more.

Ease of return: A CIAM system allows for single sign-on (SSO), so a consumer can head almost anywhere with one set of credentials. 

Ongoing conversations: Each time a user does something within your ecosystem, your CIAM solution tracks that. With enough data, you can tailor your marketing content for that person, pushing them into your purchase funnel

EspreSSO Series: What is CIAM?

Bridging Privacy and Security via SSO

ロードマップ：カスタママーアイデンティティの未来

A Peek Into the Future of IAM in Hybrid IT (Asia)

How Okta Uses Lifecycle Management to Enhance Productivity & Security (Asia)

Okta+AWS：AWS CloudでWorkforce Identityの利便性が向上

Remote Work Panel

Roadmap: Lifecycle Management and Workflows (Asia)

Active Directoryの役割を再考する

A Peek Into the Future of IAM in Hybrid IT (ANZ)

How Okta Uses Lifecycle Management to Enhance Productivity & Security (ANZ)

Post-pandemic IT: Strategies for 2021 and Beyond

Creating Custom Integrations on the Okta Platform  (Asia)

Roadmap: Lifecycle Management and Workflows (ANZ)

基調講演：Oktaのアイデンティティのビジョン－今後5年の展望

Creating Custom Integrations on the Okta Platform (ANZ)

製品ラウンドテーブルとデモ

基調講演：急成長を続けるOktaのドキュメンタリー

Customer Identity Workflows in Practice with Bain & Company

Transforming Hewlett-Packard Enterprise Admin UX with Okta APIs (Asia)

Customer Identity Workflows 101

Keynote: Product Roundtable + Demos

Transforming Hewlett-Packard Enterprise Admin UX with Okta APIs (ANZ)

Enabling Trusted Digital Experiences with a Unified Identity

Okta+AWS: Making it Easier to use Workforce Identity in the AWS Cloud

Roadmap: The Future of Customer Identity

The New Developer Experience at Okta

IAM Transformation Journey Panel

The Keys to Decentralised Identity

Roadmap: Directories

Future of Digital ID Panel

Roadmap: Managing Device-based Access

Ludicrous Mode with Zero Trust: T-Mobile's Enterprise Access Journey (Asia)

Supercharge Your Growth: Building a Future-Proof Identity Solution

Future of Passwordless

Keynote: Okta in the Making, A Documentary Film

Ludicrous Mode with Zero Trust: T-Mobile's Enterprise Access Journey (ANZ)

Lifecycle Management for Workflows

Rethinking the Role of Active Directory

Moving the Zero Trust Maturity Needle

Oktane APAC 2021

Building trust through secure interactions is a key component to any digital experience. This is especially true for HESTA, an Australian-based retirement fund for the Healthcare & Community services – primarily frontline-worker such as nurses, doctors etc customer-base. This session will cover how HESTA migrated its members to Okta without disruption and how the organization now uses Okta to increase security for customer-facing applications, improve member digital and support experiences, and enhance the applications that support members in reaching their retirement goals.

How HESTA use Okta to Increase Customer Trust and Optimize Experience

User Experience

Customer Experience

Identity Management

Enterprise Architecture

Enterprise Security

Customer Data

Access Management

Enterprise IT

Health Tech

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

How HESTA use Okta to Increase Customer Trust and Optimize Experience

Presented by

About this talk

More from this channel