Dr Stathis Kefallonitis, Patrick Prefontaine, Jaime Moreno, Helge Sachs
The travel experience is set to be reviewed and reinvented as airlines and their interiors supply chain partners adjust to the new priorities and expectations of travellers flying once restrictions are lifted. This session will share insights from passengers and consider how the adoptions of technologies including, AI, machine learning, biometrics and access to high speed broadband will support this “new normal”, including:
• What are the key customer touch points where the combination of technology and data have the most potential to improve the experience and generate the greatest value for passengers, as well as revenue/profits for airlines?
• The role of new data: artificial intelligence, machine learning, biometrics, behavioural patterns, data-forming trends – and using technology in the right way.