Driving new revenue streams from a customer-centric journey

Presented by

Michael Raasch, Henry Coles, George Gottl, Olivia Trenczek

About this talk

As passengers start feeling more reassured about over their travel and flight experience, how will meeting their specific needs actually revolutionise the retail opportunities for airlines and their travel partners AND support business recovery? What insights can be drawn from current solutions in response to Covid-19 and what will be the future for ancillary revenue and services? Issues to be considered will include: • The role of technology and contactless experiences • New delivery mechanisms • Opportunities to innovate, such as buy before you board and buy on arrival Seth Miller, Editor, PaxEx.Aero (Moderator) Michael Raasch, Head of Airline Solutions, AOE Henry Coles, Head, Airline Distribution Standards, International Air Transport Association George Gottl, Chief Creative Officer, UXUS Olivia Trenczek, Head of Global Business Development, Retail inMotion

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